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CVS

  1. Hermitage
  2. Tennessee Store

Reviews, get directions and contact details for CVS

CVS
Address: 4402 Lebanon Rd, Hermitage, TN 37076, USA
Phone: (615) 889-4864
State: Tennessee
Zip Code: 37076


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Reviews
Let me start by saying if zero stars was an option, that is the rating they would receive. I have been going to this pharmacy for two years now. One incident occurred when I went to get my prescriptions filled (after going there over a year) and I was told my doctor wasn't in there system and they couldn't fill them. Come to find out they had been filling my medicines under another doctor's DEA number, whom I have never been to. The other day I was asking the gentleman in the window some questions regarding pricing when we were rudely interrupted by a female who proceeded to tell me I was more than happy to take my prescriptions elsewhere...which would be find except it was 6pm at night and I receive medication that I could be red flagged for pharmacy/doctor shopping. I wish I had her name so I could file a complaint. Every time I tried to explain to her I was simply asking a question to understand better what the problem was she interrupted and kept telling me to leave. Completely rude and unprofessional.
9 years ago (24-10-2016)
I don't know which pharmacy is worse, this one or Walmart. Rude, hateful staff (one girl in particular). Also my prescriptions clearly read "dispense as written" but the staff obviously can't read. They give me the wrong meds every time. Or when the doctor calls in a few different prescriptions and I go to pick them up I'm missing one and they say it was never received and I should call my doctor. Will be changing pharmacies ASAP! Just as soon as I can find a decent one. Ugh.
9 years ago (26-07-2016)
Don't go to this pharmacy, I've never been treated more rudely by a pharmacist in my life than I was by Nick Farless. I had a prescription filled incorrectly, and I was told by a technician on the phone I could bring it back the next day, but Nick said I was told wrong when I tried to bring it back the following day. He said I paid for it, and it was mine. He asked me the technician's name, and I said I didn't ask his name, and he said it didn't matter anyway, he runs the pharmacy not the technicians. They don't fill prescriptions the way they are written, then blame you. He threw the prescription in the window, and said take it, it's yours. Even the guy working the window was shaken up. He handed me the one prescription they had to return back even though they did refund my money for it, I handed it back to him, and his hands were shaking.
9 years ago (26-04-2016)
This has got to be the worst pharmacy I have ever been with. Stuck with them for 3 years and finally pulled the plug this month. Gave them more then enough time to straighten up. Service was consistently bad for all 3 years. I left this pharmacy and CVS all together, for a new one. The new pharmacy (Kroger's) has been awesome. I highly advise no one going to this CVS pharmacy. A lot better service available elsewhere. They are under staffed, and/or poorly managed. Their readiness on script pick up is not there at all, very poor. The one cashier (yes 90% of the time its just the one) they have there is not the issue, she can only do so much by herself plus cant ring out what's not ready yet, its everyone else including the management/planning behind her. Scripts are never ready, even when they are called in days in advance, and even when they claim to be ready and they are not when I get there. Very difficult pharmacy to deal with. I spend anywhere from 20-60 mins every time time I go in there waiting. 80% of the time I go there is more then 10 people waiting. The last time and final time I went, there was 10-15 people in line, with another 10-15 sitting in chairs waiting to be called for their scripts to be ready. Its was a mad house. Never again. Goodbye CVS Pharmacy in Hermitage. Unfortunately, the poor cashier takes the blunt of ALL the complaints as well as being yelled at because of these ongoing issues caused by poor management and pharmacist with scripts never being ready or on time when they should, even know she has no control. And I bet she gets paid the least too. Shameful.
10 years ago (06-06-2015)
Worst pharmacy ever. The other reviewers are correct. They never have the scripts ready, even when you receive a phone call saying it is ready for pickup. A normal visit usually takes at least 30 minutes. I truly don't understand how they stay in business. You can also tell everyone else in line is furious. If you can avoid this pharmacy, please do so. Unfortunately my insurance forces me to CVS and this is the closest one.
10 years ago (18-06-2015)
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