Embassy of Cuba

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Address: 2630 16th St NW, Washington, DC 20009, USA

Phone: (202) 797-8518

State: District of Columbia

Zip Code: 20009

Opening Hours

Monday: 9:00 AM – 12:00 PM
Tuesday: 9:00 AM – 12:00 PM
Wednesday: 9:00 AM – 12:00 PM
Thursday: 9:00 AM – 12:00 PM
Friday: 9:00 AM – 12:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I have no words to describe my dissatisfaction and disappointment in these people. I have been waiting for a passport from this embassy for a year now... A YEAR FOLKS! And I have received no answers or indications that they are even working on it.

 I did so through a travel agency (one approved by them by the way) and they haven't been informed of anything either. I have family in the country whom I have not seen in over fifteen years. I've been trying my best to go see them before some of them end up passing away. But it looks like they'll die waiting on me to be able to go over there. Lack of empathy and work ethics. Specially considering the passport cost is over $400. I just hope I get it before it's too late, that is if they even started working on it. Extremely disrespectful to people who've paid for their services. The United States should really close this place down. They are just glorified thiefs!

 7 years ago (09-01-2018)

why nobody ever answer the phones alguien sabe como sepuede Comunicar con alguien necesito information como hacer el pasaporte

 7 years ago (23-01-2018)

I love my country and I have a sugestion for the Cuban Minrex. It would be economically advantageous for the Cuban economy if the cost of the passport fee were to drop. Currently the cost of $380 for a new passport plus two renovations of $160 every two years is not appealing for thousands of Cubans that no longer have relatives in Cuba but would like to visit our island. For example , if the passport price is set at least at $300 for 6 year and the prorrogas are eliminated the Cuban economy would received a surge of cuban nationals living abroad that would like to go as tourists in a yearly basis. Economically speaking if every cuban living abroad goes once a year to Cuba they would expend at least a minimun of a $1000 per visit. The cuban government would get the $400 difference in the reduction cost of the passport many times back . In the same 6 year period the cuban economy would receive at least a minimum of $6000 per visitor. There are thousands upon thoudands of cubans like me waiting for a passport reduction like the one explained above to go back to the island as tourists. But the current fees are too high right now and constitute a roadblock of economic opportunity for our island nation.

 7 years ago (06-01-2018)

Will not answer the phone, they tell you a number to select, when selected it’s not valid. Cannot get hold of a human to speak to. Very bad representation of their country.

 7 years ago (09-01-2018)

The embassy processed my passport incorrectly. I have been talking to them for three weeks already trying to get my issue resolved and no one takes it seriously. No sense of urgency, poor customers service, bad training, outdated mentality. Unfortunately they don't care about us...Sientes que te mastican pero no te tragan....sad reality

 8 years ago (18-12-2017)

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Embassy of Cuba

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