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Reviews, get directions and contact details for Embassy Suites by Hilton Syracuse

Embassy Suites by Hilton Syracuse

About

All Suite Syracuse Hotel where all guests enjoy free cooked to order breakfast daily and Complimentary Evening Reception.

Story

Welcome to the Embassy Suites Syracuse hotel. Easily accessible from I-90 and Route 81, our east Syracuse hotel is located just minutes from downtown and the Syracuse Hancock International Airport (SYR). Enjoy nearby popular attractions, including Destiny USA, Historic Armory Square shops, dining and entertainment venues, and the New York State Fairgrounds. Corporate travelers will appreciate our hotel's proximity to many corporations such as Carrier, Inficon, Lockheed Martin, Bank of New York, Time Warner Cable and the Hancock Air Force Base.

Enjoy style and sophistication at our all-suite hotel in Syracuse, New York. During your trip, relax and unwind in a spacious two-room suite with everything you need to feel at home. Meet with family and friends while enjoying a drink at our nightly complimentary Evening Reception* in our open-air atrium. Indulge in a complimentary cooked-to-order breakfast each morning or enjoy a meal in the casual and comfortable atmosphere of The Atrium Grille.

Impressum

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Address: 6646 Old Collamer Rd S, East Syracuse, NY 13057, USA
Phone: (315) 446-3200
moc.notlih@mg_wdrys
State: New York
Zip Code: 13057


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Reviews
Booked the Dinosaur BBQ package and none of the staff even knew what it was. Evening staff told me the the hotel and Hilton Honors knew nothing about the package that they sold me. I have to show the front desk that they do "offer" the package, she then stated she never heard of such a thing. The manager reception was a complete joke. Had the reception in their restaurant which was very small and unable to accommodate the number of guests that attended. Only one bartender working which made getting drinks very slow. Draft beer system was not working properly not to mention the bartender had to walk to the other end of he bar to pour a beer. Kids running around, crying, pushing their way through people. The room was average but being on the north side we had the privilege the hearing the traffic throughout the night. Overall this is the worst Embassy Suites we have very stayed at.
8 years ago (05-09-2017)
We stayed at the hotel with my in-laws and planned on sleeping on the pull out. Unsurprisingly, it wasn't very comfortable (more likely just from being a pull out) so we ended up sleeping on an air mattress. The room was overall comfortable. Everything was clean and the water pressure was good in the bathroom. The free breakfast was out of a lot but it's hard to complain about free. The hotel was a little dated but overall I would recommend it.
8 years ago (29-08-2017)
Overall, I enjoyed my stay. It had a wonderful atrium and was open inside. The staff was friendly and helpful (and even accommodated my friends and I to give us rooms next to each other). The pool and fitness room were nice. My biggest issue was that breakfast was an hour and a half late and I was unable to eat before my wedding, free alcohol the night before was a fair trade though.
8 years ago (05-08-2017)
Had an awful stay with the family. AC stops working at 4am.they bring a fan which is loud as hell. Couldn't sleep after that. Mattress was soft and springy. Cold shower as the hot water didn't work. Breakfast was absolutely awful. Cold, disorganized, overheard a lot of people complaining. The lady at the front desk did not apologize AT All for the trouble I went through, even though they refunded my money. Will never stay here again. Awful place!
8 years ago (05-08-2017)
A place of former grace. This hotel could use better maintance and a some renovations. The center is a beautiful combination of plants, many plastic but some real. The rooms furnishing were very worn. The couch is basically threadbare the arms were worn. The mattress had no support a mushy lumpy mess but the linens were clean. The pool was my biggest concern. With green growths on the stairs and obvious staining on the bottom it has not been maintained at all. To me the filter want not even on as there was a large amount of debris floating in the water. Breakfast was average on par with most but hotels. They did not offer the omelet station they advertise as an embassy experience. Staff was nice. Fire alarm was broken and so was the tub stopper. Room faintly smelled of smoke even tho I booked non smoking. Overall a sub par experience. I would not book again.
8 years ago (16-09-2017)
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