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Extended Stay America - Syracuse - Dewitt

  1. New York
  2. Syracuse Lodging

Reviews, get directions and contact details for Extended Stay America - Syracuse - Dewitt

Address: 6630 Old Collamer Rd, East Syracuse, NY 13057, USA
Phone: (315) 463-1958
State: New York
Zip Code: 13057


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Reviews
Great service. The employees are great. Rooms are fine. The problem with this particular ESA is the other guests and the thin walls between you and them. I suggest requesting a room on the third floor. That way you won't have someone stomping on the floor above you. You will only have to deal with the ignorant guests to either your left or right
8 years ago (16-09-2017)
We originally booked at the Super 8 next door, but without notice the Super 8 cancelled our reservation. My DISABLED husband and I were left with nowhere to sleep after a 5 hour drive. The Extended Stay saved us. Jim at the front desk was amazing. This place is clean, safe, and comfortable. It was almost a Godsent that Super 8 cancelled us after reading their reviews. I loved our stay at Extended Stay. Thanks again for helping us out.
8 years ago (06-08-2017)
I'm giving this place two stars instead of one only because they were very nice and apologetic the next day. We prepaid the room for the night. I called to make sure the room was available as we were arriving extremely late. They assured me it was no problem. It was after midnight when we arrived. The front door was locked but they had a house phone to call the desk to be let in. All the lights were off on the front desk and no one was there. No one answered my call. I looked up the regular phone number and called on a regular phone; again no answer. I tried pounding on the doors but got no response. I was trying the national resevation number in the hopes they had an emergency phone number when someone came to the door. The night desk clerk was doing laundry and couldn't hear me. Let's just say I was not greeted with a warm welcome when the door finally opened. I tried to check in and their computer was doing an audit. I had to wait until that was done before I could check in. By the time I got a key and got to my room nearly an hour had gone by. The towels were all torn from wear and tear. Since its an Extended Stay they normally ask if you need any kitchen supplies. The night clerk hadn't asked and I didn't think to ask. There wasn't a glass or cup in the room. . I went back to the desk for a glass and of course the lights were off again and no one was there. When finally I got to lay down the bed was so hard it was uncomfortable and hurt to lay on it. In the morning I had to iron something and the iron was broken. On my way out I got a cup of coffee and a prepackaged yucky muffin in the lobby and I left wrinkled and very tired. The day desk clerk was friendly and concerned when I told him what had happened as was management when they called the next day to apologize. They are giving me a free night stay but I would have preferred a good night's sleep.
8 years ago (05-08-2017)
Everything was lovely. Very comfortable and pleasant. Priscilla was so sweet to us when we checked in and was very friendly. Only issue waa that they didn't have any coffee in the morning. Otherwise 5 out of 5
8 years ago (15-08-2017)
I am a traveling nurse and my stay is for a 3 month period. Large rooms, clean, no fuss. Breakfast is grab and go, coffee, granola bars and muffins. This is an extended stay and rooms are equipped with refrigerators and 2 burners so cook if you want a real breakfast. Free wi-fi, parking. Quiet street with other hotels, a couple restaurants in walking distance. Close to highways, shopping about 5 miles away. Only one issue with housekeeping but that was resolved effectively with the manager. A few questionable looking occupants but nothing too alarming, overall I feel safe at this location. Improvements could be made with a greater selection of cable channels and less expensive laundry use ( $4 total to wash and dry per load). Beds could be more comfortable, ghost staff as early as 9pm.
8 years ago (05-09-2017)
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