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Embassy Suites Cleveland - Rockside

  1. Ohio
  2. Ohio Embassy
  3. Independence Lodging
  4. Cleveland Lodging

Reviews, get directions and contact details for Embassy Suites Cleveland - Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131, USA
Phone: (216) 986-9900
State: Ohio
City: Independence
Zip Code: 44131


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I’ll tell you this, Jasmine, the receptionist was incredibly nice! She couldn’t give us the king room we had reserved so she upgraded us to a suite! The room was clean, large and comfortable. The managers reception offered wine, beer and spirits. There was also a nice selection of appetizers. The breakfast was good with your typical offerings, but also had an omelette station, my omelette was delicious! I cannot comment on the fitness center or pool since I didn’t use them. The reason for the 4 star rating is due to the open lobby which created echoes in our room and can be heard all night. Also, the stairwells lead to the outside and the elevators were crowded. It would be nice to be able to use the stairs to go up. I would stay here again, hope this review was helpful!!!!
7 years ago (03-03-2018)
Impromptu weekend trip to visit the rock and roll hall of fame. A quick Google Search brought up this hotel less than 20 minutes from downtown. Easy to get to, very nice professional staff and an excellent hotel. The complimentary breakfast is better than anywhere else, not to mention the complimentary drinks and snacks each evening. Great hotel with all the popular amenities like a gym and pool as well as a great price.
7 years ago (17-02-2018)
Disappointingly, it seems like every positive of this hotel is immediately followed by a negative. The hotel is spacious and the rooms are large and comfortable, but the first room we were given reeked of cigarette smoke (even though the entire hotel is non-smoking). Were transferred to another room, only to have the room not have any hot water and a faulty heater that kicked off after a few minutes of running, no matter how high it was set (and on days where the temperature outside is around 5 degrees above zero, this is not a very pleasant thing to experience). The main staff is friendly enough and worked to correct issues but there were far too many to start with. Had to have the room keys reset several times because the room kept locking us out (and I keep my room keys in my wallet, away from my cell phone). And I know this is getting picky, but the outside set of sliding doors were broken and propped open, which meant every time the set of inside sliding doors opened a blast of below-zero air was sent straight into the lobby, and everyone noticed this. Didn't deal much with management but seemed like a less-than-friendly experience whenever anyone upper-level was encountered. I can understand stress on management staffs, especially around the time when there are sports teams staying in the hotels for tournaments in the area (believe me, I know how the teams can get in hotels) but that frustration seemed to be projected onto other regular patrons staying in the hotel, which is a major red flag. If the management were friendlier (matching the level of their regular employees) and the hotel didn't have so many issues (again, one or two is understandable but to have all of these problems is not a good look) then this would be a four-star review. With everything taken into account, two seems completely fair.
8 years ago (06-01-2018)
Very child friendly! Perfect for family get a ways! Buffet was delightful. If you plan on taking advantage of the free breakfast get there before 9 for the best experience after its rushed. Too many people and the floor is sticky by then. The bar had decent prices for the happy hour and the food was 👍! Pool tables in lobby was great. Rooms were clean and updated. You can fit 6 people easy in a double room. I didn't use room service. However I over heard people complaining about waiting 3hrs for extra blankets and pillows.
8 years ago (12-12-2017)
We loved staying here for 3 nights. The staff gave us a warm welcome and assisted us with our baggage. Everyone was very friendly and gave off a good vibe. Free breakfast in the morning. Very clean and the pool was a little above average. Would stay here again in a heartbeat.
8 years ago (13-12-2017)
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