Enterprise Rent-A-Car

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Address: 155 Burr St, New Haven, CT 06512, USA

Phone: (203) 468-5725

Website

State: Connecticut

Zip Code: 06512

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Reviews

My car was damaged in an accident not my fault, and arrangements made through my insurance company to rent a vehicle through Enterprise at Branford. I was advised that I needed to take compulsory insurance at $17.99 a day.  On submitting this claim to the insurance company I was advised this was not mandatory or required as my own policy covered the rental vehicle.   I am now out of pocket $467.74.  After contacting the manager Erica I was blown off and told sorry there is nothing we can do.  We would never try and tell you it was mandatory. I told her that is funny, both my wife and I were under that impression.   Be careful not to fall for their sales pitch of mandatory insurance on there rental cars.  Very Deceptive Tactics. Will never rent again from Enterprise.

 8 years ago (22-09-2017)

Was charged an additional $97 for (I'm guessing) insurance and road service. I did not ask for these services and was never told in advance that there were additional daily charges and explained what the charges were for.  A $305 rental became $402.
 My advice to anyone renting a car is to TELL THEM UP FRONT THAT YOU DO NOT WANT THEM TO TACK ON ANY CHARGES FOR ANY INSURANCE OR ROAD SERVICE OR GOD KNOWS WHAT BEFORE YOU LEAVE THE RENTAL AGENCY OTHER THAN THE ORIGINAL PRICE YOU AGREED TO WHEN YOU BOOKED ONLINE!!!!!!

Edit: I did write to Enterprise as per the owner's request so that they could "address" this problem. So far one week has passed since I wrote to them. Other than an automated response, I have not heard back on how this is being "addressed". I want the $97 refunded to me for services I don't not request or want or have any use for.
Edit:
Was contacted by Enterprise and was told that I have been refunded the $97.
I should have been refunded my money when I returned the car when my rental was concluded and expressed my concerns about these charges in person at the rental agency. It should not have taken a bad Google review to fix this, someone at the Enterprise office should have been authorized and/or willing to issue a refund.

 8 years ago (07-07-2017)

Staff was knowledgeable and very personable.  I was very impressed with their level of professionalism and courtesy.  They picked up me at my house and even dropped me off back at my house.  Great overall experience!

 8 years ago (09-05-2017)

Enterprise was prompt, courteous and kind. As Honda waited until the last minute to get me a rental car, all that was left was a truck. I was very reluctant to take it but the salesperson worked with me, let me try another SUV type car and then got me settled in the pick up truck despite my reservations. Checking out the next day was just as fast. Thank you.

 8 years ago (27-05-2017)

This has been my rental location all the year. Awesome staff and they make my every visit so comfortable especially Natasha and Darlin’. Keep up the good work guys. See you soon.

 8 years ago (01-07-2017)

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