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Reviews, get directions and contact details for Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 765 E Columbus Ave, Springfield, MA 01105, USA
Phone: (413) 739-2344
State: Massachusetts
City: Springfield
Zip Code: 01105


Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 9:00 AM – 1:00 PM

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Reviews
Staff were very courteous and found a car to fit my insurance daily limit. Talked me through the additional optional costs in an informative but not pushy way (Thanks Brandon?). Car was great, and clean (Minus the previous occupant who smoked in it despite all the labels reminding you smoking is prohibited). Had a minor issue with my final bill but Shaneice addressed that super fast. Overall, wouldn't hesitate to use again but to other drivers please have some self control and realize other people don't smoke!!!!
7 years ago (25-02-2018)
I went to rent a car at this location, the staff was very friendly and did everything on their hands to please the costumers. What I really didn't like was the "marijuana" smell that came from behind the customer service desk. What make me believe that they are allowed to smoke in the work place during the shift. That is why they are so friendly.
7 years ago (07-03-2018)
Made reservation online, checked in, had trouble with my debit card for which they were highly patient, rented the car, returned it, guy behind the counter checked everything out and then gave me a ride to pick up my own car. Simple process, excellent customer service and happy with the entire experience. Thank you.
7 years ago (24-02-2018)
They do not disappoint. Made reservation online which helped. Exterior needed washing and gas on 1/4 not full. I blame it on the weather but next time it will need to be shiny
8 years ago (22-01-2018)
I am a regular Enterprise Customer my job consist of traveling. I usually rent my vehicles from the Palmer Ma location and today I tried the Columbus ave location and I regret even trying. The employees and management have poor customer service skills here. They did nothing to ensure customer satisfaction. I left this location disappointed because the Palmer location ensures customer satisfaction and they go above and beyond for their customers. Unfortunately their not open on Sundays. Today Enterprise lost $ and a potential regular customer at their Columbus ave Springfield location.
8 years ago (10-09-2017)
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