Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 1903 S Arkansas Ave, Russellville, AR 72801, USA

Phone: (479) 968-2779

Website

State: Arkansas

City: Russellville

Zip Code: 72801

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

Very hard place to fine, it is on Arkansas Boulevard but about 4 miles from the freeway or interstate 40. I drove past it twice till I finally GPS location and I found it.

 8 years ago (09-03-2018)

Worst rental car experience ever.  Traveling on business and vehicle broke down. Only rental company in town. Couldn't get anyone to answer the phone, went online and made reservation and the dealership gave courtesy ride to Enterprise..no one to "pick me up"   Upon arrival waited over half an hour before I was even acknowledged. Then the guy behind the counter told me that "making a same day reservation was the equivalent to him finding out he was having a baby... it was an unwanted situation"   I assured him if given a choice i would not be there but since my car was broken down and I was traveling I needed a car.  After another 2 hours I was given a dirty car that was empty on gasoline.  When I asked about the fuel level and cleanliness I was told "this is what happens with same day reservation.  This place is horrible. Worst customer service ever!!!!!

 9 years ago (09-11-2017)

Reserved a 7-passenger van online. When we got there, we had to wait an hour to be helped since there was only one man working. 2 other men appeared to be wasting time, on their phones, pretending to be busy. At the counter, the man discovered that the van (the only one they had available to rent at this location; one needed an oil change) was supposed to be returned that morning. The woman had not returned it, and did not answer when he called her 2 numbers. 

Given that we were leaving that morning, he offered to “upgrade” us to 5-passenger suv-type vehicles. This was impossible, since we were taking a cross-country trip and needed luggage space. So our only option was to drive to Conway, AR to get what I reserved. He did call before and made sure there was one for us there. He also made sure we didn’t have to show proof of paid bills again (which if you pay by debit card, you have to have 2 paid bills with your name and address to verify....strange but I suppose understandable). 

The Conway Enterprise was a shock. Everyone was extremely professional and had us out in about 15 minutes. Where Conway wore suits, Russellville wore jeans and tees. The relaxed vibe was fine, but when returning the car, the man who checked the vehicle answered a personal cell phone call almost immediately after interacting with us. 2 of the 3 men wore headphones, openly ignoring customers. The man we first had contact with finished up our transaction, and again appeared to be the only one working. 

Enterprise needs to re-evaluate these other 2 employees and the basic business process of making sure vehicles will be available. I understand that people will keep cars past time, but if only one car is available, a reservation shouldn’t be allowed to be made.

 9 years ago (18-12-2017)

They generally don't  care what you have reserved! This time they gave me a truck instead of a car!! Not only they didn't apologize, but were so rude X(

 8 years ago (02-03-2018)

Brian is very accommodating. Only complaints are, drop off fees & I can't use my points for one way rentals.

 9 years ago (19-01-2018)

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