Enterprise Rent-A-Car

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Address: 13711 E Independence Blvd, Indian Trail, NC 28079, USA

Phone: (704) 296-0888

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State: North Carolina

Zip Code: 28079

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Reviews

I had an appointment to pick up the car at 8am but when I called to find out when I was going to be  picked up I was told that it wouldn't be until 8:30-8:45. I found my own ride.

When I got to the E office at 8am there was one person in the office. I stood in line for 20 min and was told that the car would be checked and vacuumed and brought around. 15 min later the car was brought out front where we spent another 10 minutes walking around the car inspecting it and me signing the agreement. 
Even though my company encourages us to use E as a preferred vendor 

I will be using another rental company and here's why:
When I have a 8am appointment I walk into their office, the paperwork is already done and in a folder that I'm handed w/ the keys. The car is pointed out and I'm on the road. All in a total of 2 minutes. 

Another practice that ONLY E does is giving you a car w/ an unknown amount of gas in it. It could be half a tank, less, more, you never know.You're expected to bring it back w/ the same amount. Not an easy task. Bizarre practice. With this particular rental I was not even 10 miles from the rental office when the low gas light went on. 

I gave 2 stars vs 1 because E's employees are always friendly and helpful. They just follow a process that needs to be streamlined.

 8 years ago (10-11-2017)

Taylor was so helpful. We rented the car for a week ended up keeping it for a month. He never changed words when I would call to extend or change cars which I did 3 times. This has to be the friendly enterprise I have ever been to. Taylor is great. No matter how busy he was he always found the time to return my calls or took the time to speak with me when i would call there. I would recommend Enterprise of Indian Trail  again and again.

 8 years ago (10-10-2017)

Will never rent from this location again. The lady that works there is a ghetto mess and very unprofessional. She gets angry when you try and ask a question. I spent $1300 renting from this location, and not once did they call me to upgrade or anything. Not to mention they were running my card without authorization. After charging me different amounts, they said they didn't see these charges from 2 weeks ago on their end, but I showed them my online banking transactions and they said IF it was a mistake on their end they would check into it. Chauncey  was very professional, and knowledgeable, But I think someone needs to check the books. Something shady is going on here!

 8 years ago (27-10-2017)

For having just opened the day before I arrived to get my vehicle they were running very efficiently. I was given top notch service and the agent really seemed to care about my rental experience. He even asked how my trip was when I returned the vehicle the next day. I truly enjoyed this experience and I look forward to renting from this location again.

 8 years ago (22-08-2017)

Shain was very personable and genuine. He listened to my concerns and answered questions patiently. The drivers that took me to and from Collision Specialties down the street were polite and punctual - I never waited more than 5 minutes for a ride. They work closely with Geico (my insurer) and I never had to worry how/if all this was covered because they took care of everything for me. I rented a newer Camry from them and was very pleased with it. There weren't any hidden fees (just a refundable $50 security deposit that I got back) or any trouble when I returned the vehicle --- A seamless transaction from start to finish and a delightful experience I would recommend to friends and family if they ever needed a rental.

 8 years ago (08-07-2017)

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