Exciting Gilroy Toyota

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Address: 6800 Automall Parkway, Gilroy, CA 95020, USA

Phone: (408) 848-8000

Website

State: California

City: Gilroy

Zip Code: 95020

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 9:00 AM – 8:00 PM

Update Info

related searches: Gilroy Toyota Staff, Santa Toyota, Thompson Toyota, Gilroy Toyota parts, Automall Toyota, Toyota Steven, Envision Motors Toyota, Toyota Watsonville

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Reviews

I highly recommend this dealership Dave the sales associate was so professional and Patient I was so Picky because  I wanted a Specific model with a specific price he let me take all the time to think without being pushy as usually sales do. Also, Jason, the sales manager did a tremendous job he came and sat with us, and that was surprising to me since it’s my third time purchasing a car and I never had a direct negotiation with the sales manager before. We spent more 6 hours negotiations the prices, and I didn’t feel they had tired or frustrated. Again if you are looking for a new or used car go there, and they will take good care of you.

 8 years ago (07-05-2018)

Lovely salesman (Joe). Talked with me a long time about options, needs, pricing. Not pushy at all, very informative.

 8 years ago (28-04-2018)

A service was performed on my vehicle on 04/21/2018 at the Gilroy Toyota. As Always, I was a happy customer especially since I drive all the way from Pacific Grove to Gilroy, when I was almost always extended a 10-15% discount just to give me more reasons to drive the distance rather than driving 4 miles to Victory Toyota in Seaside. Well, for this service appointment my service advisor indicated that he is not allowed to extend anymore discounts. As surprising as it was, I accepted the service minus replacing my three light bulbs (quote of $215.76) and the alignment (quote of $129.95). Incidentally, I drove over to Auto Zone next door, and I purchased those three light bulbs for $26.00 and the counter person replaced them for me within five minutes for free as a courtesy service they offer.
 
The service I had done at Gilroy Toyota included an $85.00 highlight assembly adjustment. Well, I realized the adjustment had not been performed the first night I drove after the service, even though I had paid for that service. I called my service advisor Julian back and I explained the issue and he made me another appointment for the following Saturday 04/28/2018 in order for the mechanic to redo the job. The day before going there, I received a survey from your customer service. I completed that survey based on my recent experience just like I described to you. When I arrived to my appointment and Julian saw me, he directly went to an office across the drive thru without even greeting me and talked to a gentleman in that office. Then, that gentleman came to my car window with a paper in his hand, just as I had my driver door half way open and asked if I were Masood, and I responded “yes”. He then said “You don’t need to get out of your car”. I asked “I don’t?”, and he said correct because “we are terminating you as a customer”! At first I thought he was joking. When I sounded lost and surprised, he showed me the paper in his hand and said “Bad Survey?”. I told him I merely said what my experience was like on the survey and after all, that is the purpose of a survey! He then shook his head and said “Well, we are terminating you”. I asked who he was and he said Rich Spencer. I then asked for his title and he said he was the General Manager and he slammed my car door in my face and said “Kiss my A…..s” and walked away.

I was so shocked and stunned and did not know how to react especially after I drove all the way there. Well, I drove away and parked at a parking lot and walked for a while to clear my head and so I would be able to drive back to Pacific Grove. Such thing had never happened to me before and I was so disappointed to say the least. I called the Victory Toyota and they gave me an appointment for the very next day, Sunday 04/29/2018 at 2PM. I took it there and they adjusted my lights and they charged me only $75 which was even $10 less than what I had paid you guys.  Obviously, I would not remain Gilroy Toyota's customer anymore regardless of whether I was terminated or not. However it is a total disgrace to treat any paying customer especially a US Army member. I have disputed the $85 through my credit card company and I should be entitled to. But, that should be the least of Gilroy Toyota’s worries. Because, I am so hurt in every which was such, being mistreated, not getting the service and being charged for it. it is a total shame!

 8 years ago (10-05-2018)

Any other dealer it's better they'll rob you here. They set people up with the worst banks so they can get bigger commissions, careful people stay away from this guys they sell a car once and those costumers never come back including me, the guy Ray sales manager responsible for all sales here, if you read this and buy a car here you'll regret it and remember this review.

 8 years ago (19-04-2018)

What a drag, place is garbage. The sales rep tried to sell me a $37,000 Toyota! And I mean the building is beautiful the cars are great, BUT the people..... all of them that were working at night, garbage, STRAIGHT evil too. They don't tell you what they're doing, they do not help you, at all... They took my id, scanned it without my permission... The sales representative, WAS JUST like a movie, it WAS A COMPLETE JOKE. I went to Salinas. 100x better.

 9 years ago (13-12-2017)

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Exciting Gilroy Toyota

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