South County Chrysler Jeep Dodge Ram

Reviews, get directions and contact details for South County Chrysler Jeep Dodge Ram

About

Drive A Little, Save A Lot!
South County Chrysler Dodge Jeep RAM Fiat and Preowned
Gilroy Auto Mall CA 95020
408-842-8244 408-848-9600
Service- 408-848-3155

Story

With 3 Locations to serve you, conveniently located in the Gilroy Automall, visit South County Chrysler Dodge Jeep Ram Fiat, South County RAM or South County Pre-Owned, TODAY!

Products

Chrysler, Jeep, Dodge, RAM, Fiat and Mopar

Address: 455 Automall Dr, Gilroy, CA 95020, USA

Phone: (408) 842-8244

Website

moc.rjdcytnuochtuos@ecnatsissa

State: California

City: Gilroy

Zip Code: 95020

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

I have never had a worse car dealership experience in my life. Avoid this place at all cost. I saw a deal on a car that I couldn't pass up at this dealership and even though it was a 2 and half hour drive away I decided to take the drive. I was greeted with people ignoring me left and right until I finally went inside the dealership to get some help. Browning was the man who came to help us check out the car we had come to see. The car was obviously in much worse condition then the online ads and the lots associates over the phone made it out to be. Not only was the car in bad condition, but it was also filthy inside and out very unprepared for my arrival. Before my friend and I took the car out for a test drive Browning asked for a credit card and license. The credit card seemed a little weird but I went for it just to drive the car. Upon returning back to the dealership, I was greeted to no one once again. I went inside to get the copy of my information back and Browning was already working with another customer.  I waited until they came to a brief pause and then asked for the copy of my license and card back. after shuffling a few papers on his desk he said to me "look like I lost track of it brother". I couldn't believe what I had just heard and urged him to find it. He then replied with a very rude " Chill man you have been a real ass since you've gotten here" Dealing with rude people like this for years now I kept my cool and insisted that he found it. He walked to another desk and found it almost immediately, proceeded to walk back over to me crumple it up and throw it at my face. He then said " I wouldn't have sold you this car even if you had wanted to buy it". I replied with "have a nice day" and left. I urge no one to do business with this dealership. I've never experienced a more unprofessional dealership in my life. Not even a attempt at good customer service, avoid this lot at all cost. The deals are really to good to be true and information security is critically lacking.

 8 years ago (19-01-2018)

Bought a new car. Experience initially seemed good and then went downhill. The car buying experience appeared straightforward and professional, but I have to say I am pretty disappointed in follow-up post sales and finance.

On the finance side, I was literally lied to about Chrysler Capital terms. I needed to carry a loan to qualify for a rebate and the dealership attempted to game me (was told 10K is minimum load amt, it is actually 5k. Was told must carry loan for minimum 4 months, there is no minimum term). I will clear it all up in the first 30 days of ownership... but... why lie? It costs me 70 dollars in interest charges and gives your reputation a well deserved black eye.

On the post-sales side, a trim piece was missing from my car as new and I notified my salesperson as I was driving home with the car; they said it would be taken care of, that it would be shipped to me, but after that I did not hear another thing - texts and phone calls go unanswered. I then escalated to the sales supervisor only to have the same scenario play out.  Nearly a month passed by and I have now opened a case with corporate so that the regional manager can speak with the dealership on my behalf.

Why things have to be like this is beyond me and a huge part of why I try to avoid car buying in general. Wouldn't a dealership not only want sales, but to build a relationship and get repeat customers? Bad culture.

 7 years ago (21-02-2018)

Decent sales experience, but TERRIBLE after sales service. The sales guy told I'd be out with my new vehicle in less than an hour, but I ended up waiting for almost 3 hours as they were busy serving other customers. Besides that, no issues, wasn't pressured and the sales guy was very friendly. Unfortunately what followed was a really bad customer experience. The car was missing floor mats which were included in the car description. I was told they would order those for me and I could pick them up the next weekend. It's been a month and I never got them and I'm not getting response when inquiring about it. Same thing with gas, they couldn't fill up the tank which normally would be included and I was told the send them a photo of the receipt that they would refund. Never got any refund or reply. Then, they provided DMV with incorrect address, so my license plates couldn't be delivered. Again I've been trying to be in contact with them to get them to correct the address to get the plates, and again NO REPLY. So now I'm without license plates unable to reach them to correct their mistake. In summary, terrible service after you have walked out of the door. Would expect better.

 7 years ago (20-02-2018)

The person who helped up pick out the car was nice, no high pressure talk. He made sure to show us all of their inventory of the type of car we were looking for, including taking us to a off-site storage lot. When it came time to talk numbers, we had to haggle a bit, but even that was not so stressful. Overall, a good sales experience.

 8 years ago (12-01-2018)

This is the second vehicle I have purchased from South County. They are more than fair and reasonable. I also get my vehicles serviced at South County, and I have nothing but praise for the entire team!

 7 years ago (17-02-2018)

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