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Extended Stay America - Detroit - Dearborn

  1. Michigan
  2. River Rouge Lodging

Reviews, get directions and contact details for Extended Stay America - Detroit - Dearborn

Address: 260 Town Center Dr, Dearborn, MI 48126, USA
Phone: (313) 336-0021
State: Michigan
Zip Code: 48126


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Reviews
We wanted a reasonable priced hotel that would be close to the Henry Ford museum. Room was clean and had a nice kitchen in it. The staff was not overly helpful and they said they have a continental breakfast but it was coffee and tea bags with granola bars and muffins. Not what I call continental breakfast.
7 years ago (14-08-2017)
Extended stay America hotel, Dearborn Michigan, Town center Dr. This has to be the worse hotel we have ever stayed in! My husband and I traveled to Dearborn, celebrating our wedding anniversary. On our agenda were the Henery Ford attractions.lookng for something close at a reasonable price, $130.00 per night. We booked our hotel stay from the website, we needed to change our dates of arrival and departure. We called reservations on line and were nicely accommodated. We wanted a king suite/ with kitchen accomidations, the woman offered us a senior AARP discount, as well as an extra fee of ten dollars a day for special cleaning of the kitchen/ and all other areas. When we arrived; around eight pm. first impressions speak very loudly! The Foyer and desk area were small and untidy. The desk was dirty and full of hand smears! The floor tiles were missing most of the tile grout, as well as broken tiles. The rug that covered the tile floor was in need of vacuuming! The elevator floor was full of litter! There wasn't a suitcase rack anywhere to be found. We had to make several trips to the car for our things! We asked if indeed the kitchen was stocked with all the items needed! The clerk looked stunned! His reply, did you want a pan now? I said " what isn't it an already stocked kitchen?" The clerks reply no what do you think you need? He then gave us a bin full of the necesities. Something extra for us to carry up to the fourth floor! Upon entering our room, we were sorely disappointed! The kitchen was old and dirty! The room it's self was No Suite! Poorly decorated, old dated lighting, mirror hung in back of theTV. Closet covered with a curtain. Small bathroom. The carpet had visible stains! Pulling back the bedding revealed a very dirty and stained mattress pad, with viable crumbs or whatever it was? I was concerned about bed bugs! We called the desk and asked for clean bedding! The mattress pad was zippered and zip tied, which led me to believe that it had never been removed for cleaning! The next morning my husband put on clean white socks that were completely filthy, by the time we got ready to leave for the day! We told the assistant manager of the cleaning concerns, she assured us that she would have housekeeping clean the carpet while we were out! Apon our arrival back to our room, we found that the usual house keeping had been done, except for the kitchenette! Nothing was cleaned, including the dishes. Per our phone reservations; we paid an extra ten dollars a day for this "cleaning service!" The desk clerk once again seemed clueless and told us we had to do our own cleaning of dishes and kitchen! With out any supplies to do this, we were perplexed! Not even a sink stopper, or dish soap! We went out and bought the necessary items, drain stopper, cleanser, scrubbies,(as no dish rag was provided) and dish soap! I appoligize for the long review; as I have never before been so frustrated with hotel accomidations! This was clearly not a pleasant experience! Can't even give one star! While in Dearborn Michigan stay clear of this dump!
7 years ago (15-09-2017)
The computers apparently go down often enough for the host to type in a fury to complete my arrival registration. It then have to wait 15-20 minutes to reboot and complete it after it failed the first time. Other than that it was clean and neat. The walls are a bit thin, but no other issues at all.
8 years ago (29-06-2017)
Bad place the front desk GHETTO WHitE THoT neeed to be fired ! VERY UnProfesssional and has no clue what she's doing the fat one is just SiMPly an inbacelle and must go
7 years ago (25-08-2017)
Check in took a little longer than I thought, there were several smokers blocking the entrance right next to the no smoking sign outside. The room was clean, the staff wasn't rude (although they could've been nicer)
7 years ago (15-08-2017)
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