Fairlane Ford Used Car Sales

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Address: 14510 Michigan Ave, Dearborn, MI 48126, USA

Phone: (313) 846-5000

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State: Michigan

Zip Code: 48126

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Reviews

You can pull right up tot he service lanes to drop your car off here. Some mornings there can be a bit of a wait, but I found 8:30 to usually be a sweet spot. If you work in the area, they will offer a courtesy shuttle to take you to and from work while they are working on your car. 

I had some amazing service with my recent oil change & tire rotation for "The Works". I needed some minor vacuuming, and not only did the staff at Fairlane throw that in for free, but they also washed my car. The staff here was incredibly friendly and went above and beyond to make me feel like a valued customer.

 9 years ago (25-07-2016)

I took my 2013 Taurus in with, what I thought, minor engine issues. After handing it over to the Service team, it quickly turned in to much more than I had bargained for.

My Service Adviser, Steve, assured me they would get to the bottom of the issue as quickly as possible. Despite some major repairs (and repair costs,) and having my car in the shop for just over a week, I didn't have a single worry.

Steve and his team were transparent, responsive, thorough and just generally great dudes. This was my first time working with Fairlane Ford, and as long as I live in Michigan, I don't plan on ever going to another dealer.

 9 years ago (31-05-2016)

I received a letter to take my 2010 Ford Fusion in for a recall. Rob (service advisor) let me know that the part was on back order and that my car would be there for at least two weeks. I was provided with a rental for the time my car was being serviced. I appreciated the concern for my safety and the consideration of me needing transportation. I was taken by shuttle to pick up the rental. My car was ready in less than 2 weeks. Once again, I was satisfied with the service at Ford Fairlane. Darryl made sure I got out quickly when I picked up my car. I can't say enough about the courtesy and caring attitude of all the  staff. 

 9 years ago (07-03-2016)

This was my first car, fresh out of school, in a new city and new country altogether! My service rep was Abdo and he was great! He explained all features in the various models and helped me determine the best model for my needs and made the whole process extremely simple. I am extremely satisfied with my experience!

 9 years ago (29-06-2016)

I have been Dealing with Fairlane Ford for over 10 years. I never had a bad experience purchasing or servicing a vehicle. My Salesman (Sam) was very friendly and knowledgeable in the product. I highly recommend the dealer and Sam. Bill

 9 years ago (04-08-2016)

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Fairlane Ford Used Car Sales

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