Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 7619 Richmond Hwy, Alexandria, VA 22306, USA

Phone: (703) 638-1743

Website

State: Virginia

City: Alexandria

Zip Code: 22306

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews

Call before going there, to receive the best service. One of my tires had a nail on the tire wall and required a replacement. One of the representative, Mark, helped me with a very good deal and also gave me discounts for future visits. Gave some good options, called and kept me informed throughout the process, even offered financial options to save more money on the deal. I end up replacing all 4 tires, as rest of them were not performing well and also had 1-3 leaks fixed. I did not have a prior appointment but they took reasonable time and walk me through the process, without burning a hole in my pocket. Do visit.

 7 years ago (12-05-2018)

Firestone @ 2565 Richmond Highway, Alexander, VA. Mr. James and Mr. Chris are the best 💯.   I spoke with Mr. James my appointment was scheduled March 23, 2018.  after speaking with Mr. James I had no doubt from our conversation that this Firestone had better customer service, very compassion and concern of fixing my vehicle .  Immediately he showed his customer service and concerns to repairs to my vehicle. He thoroughly explain why my vehicle was not operating correctly. After he spoke with Mr. Chris they had my vehicle up and running in no time. Mr. James and Mr. Chris made my day for their immediately respond to my concerns for my vehicle. They explain what they did to correct the problem I was having. To top it off Mr. James reached out to me a couple days later checking to see how my vehicle was running. I would like to Thank both gentlemen for their customer service, hard work, concerns and most of all their knowledge. Thank you Firestone for these two hard working gentlemen. 

GeeGee

 7 years ago (07-05-2018)

This was my first time visiting a Firestone Auto Care. I took my Jeep Wrangler in for a wheel alignment due to an issue I was feeling with my steering wheel. I explained to James the issue when dropping the car off. He said it may not be an alignment issue that is causing the steering wheel issue I was experiencing. It hadn't had a wheel alignment in over a year so I said go ahead and do it anyway. I need to get it done and if it doesn't fix the issue, then I will troubleshoot further. He explained that Jeeps usually take a little longer to do the wheel alignment, so it would be an an hour and a half. No worries at all, I got an Uber home. Right at 1.5hrs after dropping it off, James called me to tell me it wasn't quite ready however he told me that the mechanic took my car for a drive and felt the same thing in the steering wheel that I described. COOL, I am not imagining things! During the same call James mentioned my air filters could need a change, so I said go ahead and do them. He said that would add an hour; no worries at all. An hour later James called me; my car was ready and he told me the mechanic took my car for a drive after completing the wheel alignment and steering issue completely gone!! Woo hoo! I was very happy! He also explained that as I had an after market air filter he couldn't change it, but he took it out and gave it a wash. Sorry for the long review, however having seen a few not-so-good ones about this store, I felt that I had to give a kudos when it was due. The customer service was outstanding and I will be a frequent customer from now on.

 7 years ago (04-05-2018)

I had an extremely rough morning because of a blow out.  Peter was able to make me feel that my car was safe and would be well taken care of.   He will also give you genuine and trustworthy advice

 7 years ago (01-03-2018)

I'm sure their tires are fine, but don't come here for auto repair! I went in for a check up because my car was making a clunking noise when turning. They told me I would need to replace my control arms - and it was going to cost around $1200 parts and labor. They seemed so sincere and concerned about me and my safety, said I could start a payment plan and everything, and I could take as long as I wanted to decide. I completely trusted them, but I still decided to call around and see if I could get the work done for less somewhere else. I took it in to a shop that said there was absolutely NOTHING wrong with the control arms. All they needed to do was tighten some bolts and realign the axle. Just a couple hundred dollars later, my car is fixed and running better than ever. I can't believe the mechanics here would try to take advantage of someone to that degree. At worst, they are lying scammers, and at best they don't know how to properly diagnose a simple realignment. You've been warned.

 7 years ago (09-01-2018)

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Firestone Complete Auto Care

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