Flournoy Plumbing

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Address: 1125 Butternut St, Abilene, TX 79602, USA

Phone: (325) 672-9184

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State: Texas

Zip Code: 79602

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Reviews

I have used Flournoy Plumbing for over 10 years. They have haves with the remodel of 2 homes. Once upon an emergency of a burst pipe during  a very cold winter day they were here as quick as I called and solved my problem. I can't thank them enough. They I'll get all my future business and referrals. Pam and Scott Yungblut

 10 years ago (26-01-2017)

As an absentee landlord, I hired Flournoy Plumbing to pick up toliets from Lowe's and install them.  Because of their sister construction company, they were not only able to do that, but also they were able to repair the damage to the floor under one of the toliets caused by leakage from the old toliet.

 10 years ago (28-01-2017)

My shower was leaking water behind the wall.  Flournoy came out that day fixed the leak and special ordered a matching brushed bronze shower head.  The wall was patched back up and repainted.  I highly recommend them.

 11 years ago (09-02-2016)

Terrible.

I will never again use Flournoy Plumbing.  I encourage you to do the same.  Here is a quick review of the story.  In 2014, Flournoy Plumbing came to repair a leak in our water main.  The plumbers were unprofessional (didn’t bring key to backhoe & kept the time clock running).  Flournoy did credit that hour on the final bill.  When a similar leak appeared in 2015, we chose to use another company to diagnose the problem.  Unprompted, the new plumber found our 2015 leak was at the exact site of Flournoy’s Repair.  It had failed due to poor soldering and to the huge rocks and concrete pushed into the repair hole on top of the pipe.

The owner of Flournoy (Steve Walker) did not return my phone call.  I called again and Steve did not offer to do anything, seeming completely unconcerned about my leak (or his company’s work).  Steve claimed the 2014 repair was a “temporary fix,” did not offer to repair it, nor make things right, nor reimburse us for their failed work.  I asked if he seriously told customers his repairs were “temporary” and how he can stay in business with this work and customer service.  He cursed me out and hung up on me.  Later that day, I went to the business and showed him the faulty pipe repair.  He agreed it was a poor job.  Said they only warrantee for 90 days.  I asked to be repaid for the $570 temporary fix and the $1000 repair.  He again cursed at me in his office.  Claimed the plumber no longer works for them.  The next day, he sent me an email saying they would do nothing further to reimburse or repair.  I waited a month and tried sending an email and no one responded.

So, if you want an owner to not stand behind their work, refuse to call you, cuss you out, identify their work as a temporary fix, then by all means go with Steve Walker and Flounoy Plumbing.  

Their website says "Satisfaction Guaranteed: we work for you" & "Excellent Customer Service: we want to keep you,” but I encourage you not to believe it.  Good luck.

 11 years ago (21-07-2015)

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