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Grimaldi's Pizzeria - Highland Village

  1. Texas
  2. Highland Village Meal Takeaway

Reviews, get directions and contact details for Grimaldi's Pizzeria - Highland Village

Grimaldi's Pizzeria - Highland Village
Address: 1101 Shoal Creek #110, Highland Village, TX 75077, USA
Phone: (972) 317-1260
State: Texas
City: Highland Village
Zip Code: 75077


Opening Hours

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 11:00 PM
Saturday: 11:00 AM – 11:00 PM
Sunday: 11:00 AM – 10:00 PM

Update Info

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Reviews
It takes a lot for me to post a bad review, but my experience tonight was pretty awful. I came with a party of 7 for a birthday, and it took over an hour and a half to get our FIRST pizza. Even my small salad took over 30 minutes to come out, and it was nearly 2 hours before we had all of our pizzas. The restaurant was busy, but not full, and it seemed clear to us that to-go orders were prioritized above those of the people actually eating in the restaurant. When our last pizzas came out, there was only half a pizza on the tray, clearly partially burnt---we were told the other half was "messed up" and they would bring another out for free. 20 minutes later, they simply brought a smaller pizza to "make up for the part that was missing" on the first pizza. Despite the fact that everyone in the restaurant was waiting an inordinate amount of time for their food, the manager was not going around to tables checking on customers, so we had to ask for her. When she did come, she was very nonchalant, even joking that we were "the lucky ones" because we had actually received some pizzas at that point. Not an encouraging sign to me, and not a helpful thing to say. While she ended up giving us a discount, it hardly made up for the incredibly long wait and we had to ask for it. I enjoy Grimaldi's food, but sadly won't be returning anytime soon due to the terribly slow service and lack of customer service from management.
7 years ago (23-03-2018)
Great pizza joint. Salads are big enough to share. Nice atmosphere. Plenty of speciality pizzas to try and can build your own. Big slices. 16" is plenty for 3 people.
7 years ago (24-02-2018)
This review will include multiple experiences that we have had over the past 5 months. This all started in December when my family decided to go to Grimaldi’s for dinner, because it’s out favorite place. It took us about 10 minutes to find a parking spot, and we waited 5 minutes for a table. We sat down a new employee who was new was waiting us. We ordered a Ceaser Salad and food at the same time. We were just talking and all of us were starving. Our salad hadn’t arrived yet, and we were weirded out because we had seen many other tables who arrived after us get their salads. So my mother spoke up and the waitress told us it would be out soon. We waited another 30 minutes and still no salad. My mother spoke up yet again and the waitress informed us that she put the ticket in at 7:15. We had arrived at the table at 6:30. And it was currently 7:45. This of course provoked all of us. She told us that the salad would be out soon, which was a lie because she hadn’t even put the ticket in finally at 8:00, it salad arrived. We ate it and it was delicious, but not enough to make up for the terrible staff. We waited another 45 minutes for pizza and it didn’t come. My dad got up and spoke to our waitress. She told him that there were many take out orders that night and they couldn’t keep up. They are clearly understaffed and need more workers. It is terrible on the company’s part to prioritize take out orders and not in store costumers. We finally got our food at 9:15 at night. The food was delicious as always. The manger came over and talked to us and he didn’t believe our story. I do not understand why we went back, but we did. We came back 1 month later, and got the same server. This time we did not order salad because we did not want a repeat of what happened last time. It took us a hour to get our pizza, and it was the wrong size. They brought us another one and it was burnt and cold. We had to deal with it as we did not want to wait another hour. Food was disappointing for such a normally gest establishment. This next one happened last month. We ordered out because we had all of my family home. We ordered 3 pizzas. My dad went out to go get it a hour after he ordered it. My family was starving. We were all concerned since it had been a hour and a half. My mother texted him and he said not one pizza had come out yet, because it was so busy. One hour later he came home with the pizza. Overall, do not come to the establishment if you want quick service. We will NOT be coming here again.
7 years ago (31-03-2018)
Great Pizza ! 1st time visiting here and we look forward to coming back soon ! Staff is great along with any kind of pizza you order! The trio dessert was Fab too!!5☆
7 years ago (05-03-2018)
The manager is awesome. There was a problem with a salad that did not come out timely. It was no big deal but he came over to our table and owned the problem and then said he would give it to us for free. That was really nice! And to top it off he brought us a free canoli. This was above and beyond my expectations. This is our favorite pizza place!
7 years ago (23-12-2017)
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