Hair Works

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Address: 127 Charlotte Hwy, Asheville, NC 28803, USA

Phone: (828) 298-8061

State: North Carolina

City: Asheville

Zip Code: 28803

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Reviews

Experianced stylist.appt.or walkins welcome.clean welcomeing shop

 7 years ago (21-02-2018)

First time visiting this business.  Did not seem to appreciate a walk in.  Told me twice that they do take walk-ins but she was the only stylist there at the time.  She then followed that up with, "Ok?  Thank you."  I was willing to sit and wait my turn, but instead, a potential new customer just walked out the door.

 8 years ago (18-03-2017)

Would give 0 stars if I could. Rude, abrasive, and not welcoming to new clients. Ruined a special mommy-daughter day that I had planned. I called and said that I needed an appointment for my daughter and I. She was obviously annoyed and in a hurry to get me off the phone. I should've known then. She said how about tomorrow at such and such time. I said fine and that was that. I thought it was a little odd that she didn't ask what services we wanted but I thought she was the professional and knew what she was doing. When we arrived, she wanted to have us sit one at a time. The idea was to get our hair done at the same time. I told her what we wanted, (purple tips) and she said that there was not enough time for that. We were only slotted for 30 minutes and that I said I only wanted haircuts. No, I never said that and was never asked what we were having done when I made the appointment. She said all this in a rude, demeaning, dismissive and unapologetic manner, blaming me for the whole miscommunication. She even yelled at me when we were walking out the door that I should've said something because it takes a long time. Poor customer service. Maybe you all should ask the questions you are supposed to ask when the appointment is being made to make sure you have enough time for your customers and not rush through everything. I will take my business where it is wanted, which is obviously not this poor excuse for a "salon".

 8 years ago (04-03-2017)

Love the atmosphere!! All of the staff are very friendly and open!  It's like being a part of the family when you walk in!!! 

 8 years ago (23-03-2017)

Great salon, and customer service! Everyone there is so nice!

 8 years ago (25-03-2017)

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