Ulta Beauty

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As the largest national beauty retailer, Ulta Beauty is All Things Beauty, All In One Place. With 20,000 loved products and in-store beauty services (hair, skin, brows), it's a must-go among makeup stores.

Address: 3 South Tunnel Road, Asheville, NC 28805, USA

Phone: (828) 298-0399

Website

State: North Carolina

Zip Code: 28805

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Reviews

New to Asheville, looking for reliable salon, I had an appointment for highlights with the salon manager, Dawn, after hearing high praise for her 30 yrs experience with hair color. When I arrived she told me my hair was too short (although I've had them before-same hair cut) and said she would have to do all-over color, then frost. I should have walked then, but was leaving in just a few days for a big trip and wanted to get ready. And I'm rather casual about hair things, just want some highlights and a good cut.
Anyway, 2 1/2 hrs later I left, feeling over-processed and tired. Got home and saw the results in natural light. Ugh! She had "fried" my frosted hair and left it whiter than the hair I went in with. Bad cut too.

Next day I called the salon and they scheduled me for a fix with a different stylist. Another 2 1/2 hrs, lots more chemicals and a better outcome, but will be much higher maintenance than my desired highlights.
I also expected an offer to refund at least a portion of the very expensive first round - and an apology. None.
Contacted the Ulta customer service rep who told me the local rep would be in touch. Nope. 
Do not go there!!!

 9 years ago (02-06-2017)

The only reason why I am giving them a two star rating is because of the last cashier that checked me out, and I do love the rewards, but now I shop online. 

I don't always wear make up, esp when I go shopping. I have gone at least a dozen or more times in the past year, and no one ever helps me. They just walk by and never ask if I need help or not. 

On two occasions I had to find someone. The first time I found a guy working there, and was asking for help about a concealer shade for me, as I have never used concealer before, and I told him that and he gave me this look like it was obvious and acted like I was stupid. 

The second time, I was looking for something specific, I have a disability that makes it hard for me to stand and walk over the place, yet I walked around the store 2 times front to back, isle to isle trying to find someone to help me, and I could not find someone, if I did they turned around and walked away so freaking fast. When I finally went to the front to check out with the items I did find, I asked the cashier and she looked so mad that I asked her about the item. God forbid they work hard. 

I finally felt the need to review them, as I was looking up the reviews on the brow bar, and after seeing so many bad reviews, I felt it was time to finally give my opinion.

Now I have never been to another Ulta than this one, so I am unsure if all Ulta's employees are rude and useless but this one is, minus unfortunately the cashier I do not know her name. She at least didn't have a full on conversation with the other cashiers as  she check me out, which most do. 

Ulta has great rewards program, great credit card, and good selection of products, but I will stick to online ordering to ever buy things from this company, as their customer service needs to be fixed ASAP.

 9 years ago (07-06-2017)

I have been to this location 5 times including today, and normally I have a wonderful experience. I have always recommended Ulta Beauty to my friends but that will no long be the case. Today I asked for a perm with large bouncy curls and even showed a picture to my stylist, Dawn; I made it a point that I did NOT want small curls and a traditional 80's perm. I even stated that if what I wanted wasn't possible that I would be more than happy to choose something else. I received small tight curls and expressed that I was not happy. I was told that we couldn't fix it. Dawn cut my hair as well and it is now uneven. My price was quoted at $80 but the bill ended up at around $162. My stylist couldn't be bothered with my concerns. Overall it was a terrible experience and I will never be back. There are plenty of better places in Asheville that actually care about their clients.

 9 years ago (16-05-2017)

I went in with no make up on (42 weeks pregnant stopped in for a present for my sister on the way to the hospital so I wouldn't miss her birthday the following week) and NO one would even look at me, I tried to get attention from a couple ladies and was avoided like pregnancy was a plague! All I wanted was an eye palette. I will never step foot in an ulta again. Sephora all the way!

 9 years ago (11-05-2017)

I went into Ulta today because I was going to get my eyebrows done by the benefit brow bar. I've had them done in other places, but wanted to see what all the rave was about with the brow bar. One of the employees told me to come back in 30 minutes to do a walk-in with the girl that was doing the brow bar today. I came back to the store after 30 minutes, asked the girl at the brow bar for a walk-in and told her the other employee had told me to come back. She was very rude and snobby about me not making an appointment, and yelled across the store saying "we need to tell people to stop doing that and telling people they can do walk-ins!" Then she told me to hang on so that she could take a phone call and she walked to the back of the stores. This made me so upset I just walked out of the store. I will be taking my business elsewhere & you can forget me ever trying the benefit brow bar in Asheville. Very disappointed in the customer service & how they acted like she was so busy, yet there were literally no customers near the benefit cosmetics in Ulta for at least 45 minutes.

 9 years ago (03-05-2017)

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