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Hertz Car Sales Richmond

  1. Near West End
  2. Virginia Car Dealer

Reviews, get directions and contact details for Hertz Car Sales Richmond

Address: 4112 W Broad St, Richmond, VA 23230, USA
Phone: (804) 212-3347
State: Virginia
Zip Code: 23230


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Update Info
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Reviews
This is a great place to buy a used car. The cars are low mileage ,kept up well, and are priced below Kelley Blue Book. The sales people are not high-pressured.This is the third car we bought from them and we're very satisfied.
8 years ago (02-01-2018)
Maria is amazing, she dealt with me wandering all over the lot, running back and worth to the office to get keys until I made up my mind, took us for an excellent test drive. At best we spent 2 and half hours there, from time of arrival until we drove off with a new to us vehicle. Thank you so much Maria for your help and your patience, I would recommend you to anyone. Now the reason for only 4 stars is when I started to inquire into buying a vehicle through Hertz, I had spoke with a gentleman who was kind enough, but had flat out lied to me over the phone. I understand 'Salesmen' have a way about them, but if you want to sell some cars and make some money DO NOT JUST STRAIGHT OUT LIE!!! Especially when the customer has fast resources to research the truth. To all fellow shoppers, Hertz Car Sales does honor the AAA discount which takes an average of $300 off the price of the car which helps to pay the dealer fee.
8 years ago (11-08-2017)
I wish I didn't have to give them a star this is the worst dealership ever. Horrible customer service. My mother and I went to purchase a car at this location in August. When we got inside my mother and I stood at the door waiting before anyone approached us to help us. Finally a member of the hertz team approached us. When we sat down with him he didn't seem interested in anything we had to say we told him what we were looking for and I kept having to ask him if there were any cars on the lot that fit our criteria. Finally he gave us a list of 4 cars and we were ready to walk the lot and look at the cars. My mom and I got up and he stayed seated at his desk. We stood by the door and he didn't make any attempt to follow us. My mom and I decided to then get a head start looking at the cars hoping that he would meet us outside with the keys for the cars we discussed, but he never came outside to help us look at any of the cars all of which were locked instead he just stared at my mom and I walking through the lot from the window of the dealership. I spoke with the manager and he seemed as if he didn't care about the poor customer service that his sales person exhibited. Needless to say we went to another dealership and brought two brand new cars off of their lot instead. I would never give my business to this dealership
8 years ago (21-12-2017)
Worst experience I’ve ever had. My sales woman was constantly trying to talk about other things than the car. I told her upfront I wanted to test drive and then think it over. She immediate says I can’t promise the car will be here in a few days. I said I wouldn’t expect it to be. Once we started the test drive before I even adjusted the seat she was pushing me to drive and not change anything. Once we actually got on the road I obviously asked about the car. She did everything she could to not answer. We get back and she says so are you buying tonight. Of course I say no, I only wanted to test drive and then think it over. She then tries to say if you lose your keys and then find them, why would you keep searching? After she got done explaining it terribly I said, I haven’t lost my keys. I’m upgrading my keys and the key you’ve got isn’t exactly the biggest upgrade. The only reason I’m here is the price and it shows why it’s so low. She then says again she can’t promise the car will still be here. I tell her again, I wouldn’t expect it to be nor expect them to hold it. She then suggests that we run the numbers and then I can go home and think about it. We go through their credit process and she says she can’t show me what they are offering. Obviously I get upset and frustrated and ask her questions to try and understand why. Three words into my questions and she begins speaking over me saying she isn’t a finance person and it would break the law if she told me. I finally can’t take anymore and tell her to let me speak and get my full question out. Btw it was hertz can’t tell me what they are offering in terms of apr and term length until I commit to buying the car? She never answers the question and then a finance guy comes over and tells me not to raise my voice. The only reason I did is so that I could get a word out. I finally realize I’m under no obligation to stay there and say I’m not buying this car please shred and delete all of my information. Oh we can’t do that, if you come back in we would have to run everything again and that would hurt your credit. I said I’m not coming back I promise you. Even if I did the car wouldn’t be here remember. It’s been about a month now and I’ve gotten 3 follow up emails telling me to come in and buy the car...
8 years ago (28-09-2017)
My mother and I went to purchase a car from here, we had an amazing experience!!! We were greeted by a lady named Maria who is actually the one that sold us our new Ford Fiesta. All the staff was extremely professional !! Bought the car for under Blue Book value runs smooth! Check it out and ask for Maria!
9 years ago (16-12-2016)
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