Hertz

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Address: 477 Lancaster Dr NE, Salem, OR 97301, USA

Phone: (503) 566-6644

Website

State: Oregon

City: Salem

Zip Code: 97301

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

First of all they were supposed to pick me up at 8:30, the auto body place i was at suggested that I call and make sure they are coming because they tend to leave people. So I do, and they didn't have the rental guy on his way, so we wait an extra 25 minutes till he arrives. Then, we get to hertz. The lady takes phone call after phone call (we were the only ones in the building) without saying "just a moment" or anything. Okay, whatever. So then I'm sitting with my tired, fussy daughter who was crying. We have been waiting for them to come get us from the auto body shop and then for the lady to finish getting us a car, as she's taking her time. She then has the nerve to tell us we need to go outside with our crying daughter because she can't hear on the phone. In the rain, in the cold, with no jacket. My boyfriend first refused but then I decided okay, if it makes her any quicker on getting us a car why not. We weren't outside for longer then 10 minutes, but still. I've never in my life would tell someone to go outside in the cold with their child because she's crying. Overall it took almost 1.5 in total time to get a rental (from 830), I was late to my other appointment. We have went through  Enterprise before, they are FRIENDLY, and quick. And I'm sure they would have suggested something other then to go stand out side with my daughter if she was bothering them that much. I cannot wait to return the car and never come back.

 7 years ago (16-03-2018)

They are awesome... this establishment went above and beyond for me ...my transfer case broke on my car ...I get a call that my business partner hired a new manager and she went on vacation and the manager never showed up to work there's no money In the till ...in a frantic everyone was trying to figure out the next move and how to get to California... this hertz had only one car left top of the line .. they made it work .. Gave me a discount and got me on the road in less than 30  mins ... they saved me..my team and made it possible to get me on the road right then instead of waiting tell the next day ..  I'm forever grateful ... and pleased to give them all my business and refer this branch too all my family and friends ... thank you !!!!

 7 years ago (14-03-2018)

The customer service agent (supposed manager) that was at the counter was rude beyond belief. She threatened to cancel our reservation because she made a mistake and tried to blame it on one of the other agents. I definitely will using another company in the future over this company

 7 years ago (21-02-2018)

Hertz is great but they will lie to you. They'll tell you that there is a cheap rate. And 3 days later you'll get a bill that's $200 more than you planned on paying. They'll stalk you with insurance fees when you didn't agree to and buy any insurance. Still tie up your credit card in all kinds of legal knots. And they'll make you do deals the require you to buy 2 and 3 and 4 days when all you wanted was a simple one day package do not trust Hertz car rental.

 7 years ago (30-12-2017)

WARRNING!!! DO NOT GO HERE.

My wife and I where just in there trying to get a car to see her mother who is on HOSPICE. We were told that she needed to run a soft credit check. She has the audacity to tell me based off my credit score I am more likely to steal the car then to return it. So what do I do, I call customer service and they tell me that it was in fact a hard credit inquiry. DO NOT GO HERE!

 7 years ago (11-11-2017)

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