Hertz

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Address: 12888 Hwy 6, Sugar Land, TX 77478, USA

Phone: (281) 313-1100

Website

State: Texas

Zip Code: 77478

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: 10:00 AM – 2:00 PM

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Reviews

Great customer service! The guys there are great

 9 years ago (26-01-2018)

I had to go twice to get my rental because it was not ready, still I had to wait more than 1 hour to get it. they charged me for something I did not order, I was not able to solve the issue through them, I had to call Customer Service to get help, they only were able to give me back less than what they charged me. still I had to pay 80 dollars for something I did not ordered. I do not recommend this place at all. watch out your credit card!!!

 9 years ago (12-09-2017)

Good morning
Per our conversation earlier this morning I am writing this email so you can have something in writing from me stating how dissatisfied I am with the service I received this morning from your facility. 
Before arriving I called and advise your employee that I will be on my way And that I will be arriving at the return location by 9 AM and I specifically asked how long it will be before I can get a ride to the body shop he said he should be no more than 10 minutes however whenever I arrive to your facility that was not the case. I inquired with your employees at least three times but they kept insisting that lyft was on the way when it actually was not.
I understand that you guys are new with doing business with lyft however the customer should not be punished for the incompetence of your employees. After waiting over 50 minutes for my Lyft to arrive  the manager J Smith offered me a ride simply because he was going in that direction. By this point I was beyond frustrated and declined his ride. Only reason I feel like he offered his service to me was because While I was waiting at the facility I called and complained with State Farm about the bad service I had received at the hertz. 
Any reputable company would put customers first and would not lie to them.
Why was it that nobody was available to drop me off when I initially asked upon arriving? 
I feel like I was deceived by the employees because they failed to communicate with me about their lyft program. 
Had I known that they were going to have a third-party to drop me off I would have made other accommodations instead of wasting my time with hertz. 
After leaving the facility I immediately called to speak with Jay Smith to advise him of my issues and his response was that he had to get with his employee to get his statement and get back with me, as if I was making all of this up.
What would’ve made this experience a lot better was if the employees would have let me know before my arrival when I called that they were going to use a third party. Or maybe one of the employees could’ve offered me a ride when I got there and asked three times adamantly. The employees failed to communicate with the manager on duty by simply advising him of how unsatisfied I am with the service I received instead all I received was a fake apology.

      
      
      
 9 years ago (05-12-2017)

This is a small operation with limited hours but the staff is always helpful and willing to help.

 9 years ago (27-11-2017)

Be sure you keep your receipts!  I was charged nearly 70.00 for gas after I returned my rental with a full gas tank.  I spoke with the regional manager and was assured that my money would be refunded.  That was 3 weeks ago.  Criminal.

 9 years ago (18-07-2017)

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