Hertz

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Address: 2020 Sycamore Rd, DeKalb, IL 60115, USA

Phone: (815) 787-7501

Website

State: Illinois

City: DeKalb

Zip Code: 60115

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews

I was told that I was not allowed to use my Debit card to rent because after a credit check I didn't meet Hertz's standards. What? My credit is almost 700 and I've never had a problem using my debit card anywhere, ever. I know 700 is not a perfect credit score but it should be more than adequate to rent an economy car for two days while my car is in the shop getting fixed. They want a credit card. I don't use credit cards. I prefer my bank debit card. Oh well, I went on my way. They would rather let their cars sit on the lot, undriven, than be rented by a responsible adult. I don't rent cars very often, but if I ever need to in the future...it will not be at Hertz. I'm sorry I don't meet your strict standards Hertz. And guess what, you don't meet my standards. Your company sucks.

 7 years ago (11-04-2018)

Allowed me to inspect& choose vehicle day ahead that met our need.Courteous ,efficient knowledgeable young woman was muli tasking and kept her cool.Answered all my questions. I am so far very pleased with vehicle& my experience @ hertz..I FOUND OUT THEY INPROPERLY BILLED MY ACCT FOR ALMOST$200 IN ILLINOIS TOLLS...I USED MY IPASS AND NOTIFIED IPASS OF THE RENTAL LIC PLATE # ...I WOULDVE NEEDED TO LIVE ON THE INTERSTATE TO RUN UP SUCH A BILL...FIGHTING THIS...BE CAREFUL THEY DONT DO THIS TO YOU!!!!!!

 7 years ago (21-05-2018)

Wanted to rent a midsize vehicle for a weekend road trip. I was on the fence about renting vs taking my own vehicle, but I booked the rental and went to pick it up 20minutes before my initial scheduled time of 17:00. I was informed my vehicle was not here because the person who rented it had not returned it, yet.

While I sat there somewhat confused and a little shocked my mind started to wander... What condition is this vehicle going to be return in? Are they even going to be able to clean it? I waited until 16:55, the car was not yet returned and I decided to take my own vehicle. There is no way I could expect someone to reasonably clean a vehicle in less than 5 minutes. If the previous driver had pets or smoked in the car, did I want to deal with that for 5 days? 

I just didn't want to deal with it.

 8 years ago (16-01-2018)

Good to work with. Pickup service is great.

 7 years ago (20-05-2018)

This location is great. Tom Connor does a great job at managing this location and has always been very helpful with the many car rentals I have had this year.

 8 years ago (15-11-2017)

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Reviews, get directions and contact details for Hertz

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