Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 1810 Sycamore Rd, DeKalb, IL 60115, USA

Phone: (815) 756-5400

Website

State: Illinois

City: DeKalb

Zip Code: 60115

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

My experience could not have been better.  Great customer service and smooth check out.  Thank you Terrell!

 7 years ago (14-03-2018)

If I could give this location a negative rating I would, only gave 1 star for the location convience. Nevermind the reserving a vehicle online since when you arrive at the location they NEVER have a/the vehicle you reserved. The staff will call and confirm your reservation but not reserve said vehicle. This place should be ashamed of themselves as I will NEVER rent from this location again. If you would like a vehicle that you reserve and dont mind a 20min drive I suggest the location in St. Charles as they honor what you reserved.

 7 years ago (08-03-2018)

My husband reserved a car rental through Enterprise over the weekend and received email confirmation of his reservation.  When I went to pick it up Monday morning at 7:45am I was informed that they were all booked out and were unable to honor my rental request. The agent said they don't get notifications of rental requests until normal business hours and just left my husband a message shortly after 7 that morning.  When I asked what they could do his only suggestion was to call and drive 45 min to an hour for a possible other car rental option or wait until closing at their location for another car. They did NOT deliver promised services and have TERRIBLE system logistics. An unfortunate recipe for unsatisfied customers.  We used to love Enterprise and it was our go-to for business travel but until something changes I'll be taking our business elsewhere.

 8 years ago (21-08-2017)

Very smooth process, the customer service was great and so friendly. The vehicle I was given was beautiful. This branch has improved 100 percent from 2 years ago. Very satisfied with the service.

 8 years ago (21-08-2017)

I had a good experience renting again from Enterprise. The car was ready on time. I received an upgrade at no extra charge, which is appreciated. But no one showed me how to raise the driver's seat which was a great inconvenience. A family member finally figured out how to raise the seat. My only complaint is that cars rented at Enterprise have not been that clean, and this one in particular smelled like smoke which greatly bothered family members riding in the car, some of whom have asthma.

 8 years ago (27-07-2017)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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