Hertz

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Address: 8601 Baltimore Ave, College Park, MD 20740, USA

Phone: (301) 486-4534

Website

State: Maryland

Zip Code: 20740

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Reviews

I forgot a parking permit hung on the rear view mirror after dropping the car at that location. I called office staff and they didn't seem they would help. I have also created a lost item ticket online but no response. It has been more than two weeks now and they don't seem to care.

 8 years ago (01-09-2017)

Very positive experience. Customer service was excellent. Pick-up and drop-off process quick & efficient.

 8 years ago (18-10-2017)

Great customer service! I accept to choose Hertz-College Park through an insurance vehicle accident claim. I thought it was very nice that the staffer picked me up from my collision repair location, since I thought only Enterprise only did that service. However, the only downfall I didn't like about choosing the College Park location is that theirs not enough staffer (I only seen 2 people working there, the lady that drove all the way to pick me up and another staffer working at the office) and for it being inside a hotel. Very odd and its hard to find. Other than that, the rental car was great, and the service was great.

 8 years ago (31-07-2017)

I visited this facility twice. For the first time I met a great employee Cony who served me to the best and earned my respect but the second time I went I met the manager who is extremely slow, did not provide answers to basic questions. 

I would have give it 1 star but the second one is for Cony. Hertz need more employees like her and need to provide Customer Service training to their on site Manager.

Thanks,

 8 years ago (27-08-2017)

The receptionist was nice and attentive. Price was affordable and the car was great. I always go with hertz and this one in college park is always great. Make sure to reserve your car in advance because they're always busy here.

 8 years ago (12-07-2017)

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