Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 9321 Baltimore Ave, College Park, MD 20740, USA

Phone: (301) 345-6070

Website

State: Maryland

City: College Park

Zip Code: 20740

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Update: The manager Michael, who is here for more than a year is awesome! This place is really good now. 

2015-2016: The college park, MD office. They always never give the car the booking app shows you. They try to give the lowest model and the worst car they have and once you seem dissatisfied, they try to push you to upgrade to a better car. Cheap tactics. If you book a full size sedan, they give you an intermediate sedan and convince you this is a full size. The service is also very poor. Once i hired a car for a long journey and they gave me an SUV with the front glass full of bird droppings, couldn't clean at all and it was difficult to see the road in the nights. Everytime I go here, they take minimum 1.5 hours to give you the car and say some lame reasons as the car is getting ready or once we finish the customer we shall get you and sometimes, we lost the key and are searching. The drop off after you return your car also takes some 1.5 hours. They waste a lot of your time and money.

 7 years ago (25-02-2018)

I do not use rental cars often – maybe once every two months. I use this Enterprise location exclusively. I first used it because it was very convenient – a short bus ride away and a bus stop just steps away from the office. 

Of course, being an Enterprise, they always offer to pick me up and drop me off – they always offer punctuation, but I find using the bus very easy.

I have had nothing but great experiences with renting through Enterprise and with the staff at this location. Friendly, helpful, patient.

 8 years ago (22-09-2017)

the location is a little small and their selection of cars are not as flashy, however the service was very good. I had a small problem and although I had to ask for a manager the staff were all very compliant and helpful. After helping to get my issue situated they went above and beyond to accomodate me. Dropping off the car was easy and painless. Would definitely rent here again.

 8 years ago (07-09-2017)

If I hadn't been picked up and taken here, I may never have found it.  The building looks abandoned from the street, and the parking lot is in extreme disrepair.   The car itself was so over-scented I knew it was to cover something up.  Started to smell of old tobacco smoke by the end of the rental, seats were the worst (stained) that I  have EVER had in a rental, Enterprise or otherwise.  Also the first time ever I picked up a rental car with only 1/4 tank of gas.  Had to hit a gas station immediately after pickup - definitely a detraction.  

To top it off, the key drop box is way off to one side in the dilapidated parking lot disguised as a metal post, not attached to the building or built into the door.  No sign on the building directing customers to the box, either.  I found another customer Sunday morning trying to drop his car so he could catch his flight but the customer service (national?) hotline told him that the location did not accept after-hours drop-offs and he would have to take the car to the airport location and pay an extra drop-off fee.  I told him in that case I was taking my keys home with me and would mail them since I had been told there was a Sunday drop-off before I booked the reservation.  Luckily (for Enterprise) I just happened to see the drop-box off on its own as I was walking away, and alerted the other customer.  VERY stressful end to my previously relaxing weekend.  

This could have been a one-star rating - only giving a second star because the rental agent who picked me up was extremely polite, and the rest of the staff seemed to be on their game when I was in the office.  Not sure what Enterprise is paying them, but there's no way it can be enough to compensate for working that location.

 8 years ago (26-10-2017)

Prince helped me to rent a car in less than an hour. He does not only listen to customer but also makes them happy with his good attitude and level of professionalism. I am loving my rental car!

 8 years ago (22-10-2017)

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