Hertz

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Address: 507 SW 14th St, Bentonville, AR 72712, USA

Phone: (479) 254-6886

Website

State: Arkansas

City: Bentonville

Zip Code: 72712

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:30 AM – 12:30 PM
Sunday: Closed

Update Info

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Reviews

Awesome friendly staff. Reliable transportation and decent prices.

 7 years ago (10-03-2018)

Since the end of September 2017 I've had to get into 3 of their cars. Not once has a car been clean on the exterior or interior. I have left the car with them far cleaner than when I get it. Really disappointing that this is their norm.

 7 years ago (02-01-2018)

Kris is always helpful and accommodating. She is professional and always makes the customers feel special. Its located in a convenient place as well. 

 8 years ago (26-07-2017)

This company needs to improve their communication skills as to exactly what your account will be charged, never assume you will get the class of vehicle you want and this location is gross and the manager matches the quality. Last week, me and my family reserved a minivan, my husband was told that types like a Dodge Journey, Dodge Caravan, Infiniti QX60 were all included in those types, let's get real even though these all hold 7 people the room in a crossover versus a minivan is a big difference. We called the night before to ensure we were going to get a minivan, my husband was told they got vehicles later in the evening and would not be able to tell him. We drove to the lot and there was no minivan on the lot. The next morning when we showed up at 8:30 we were sadly given a Dogde Journey.  Upon check in, the manager who was a woman (don't remember her name) was absolutely rude, never smiled, and very unfriendly at this time she informed us since we didn't use a credit card, an extra $200 would be taken out of our account for 5 days after we return the vehicle, we were not informed of this!! The building smelled like the trash hadn't been changed in a while and when I mentioned it the manager she completely ignored me! After we got into the vehicle there was cigarette ashes all over the dash and an empty box of Marlboro Lights in the arm rest! We were absolutely disgusted!! 

 8 years ago (05-08-2017)

Bad customer service!! I reserved a mini van for my family's out of state trip and on the day I went to pick up the van, she (the manager, not sure of her name) told me that she didn't have one.  I was afraid of this and had called her a few days earlier to confirm and she told me she will have one for me.  What a shame!  What piss me off is that she didn't even bother to call me that she was not going to have a van for me but wait until the morning when I got there.  This is a very, very poor customer service and not how you run a business.  What do you do when you go pick up your rental for a long trip on the day you're taking off and was told that they don't have one?  Stay away from Hertz, especially this place.

 8 years ago (02-06-2017)

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