Hertz Rent A Car

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Address: 5500 Pensacola Blvd, Pensacola, FL 32505, USA

Phone: (850) 857-4441

Website

State: Florida

Zip Code: 32505

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

Called twice while driving to this location to ask a question only to be on hold so long it sent me to a directory. Once I got to the location I assumed they'd be busy...nope standing around joking around while you can clearly hear a phone on hold. Don't waste your time here.

 8 years ago (28-12-2017)

They failed to tell me about the credit check, I called 3 times and doubled checked to see if I had everything I needed and she says yes. Then when I get here BOOM different story and oh yeah, asked for a 15 passenger van- got a 12 passenger!!! This place is a joke! Then when I got a little upset- not yelling just upset- she tells me I have a bad attitude for someone who goes to church! Now why invthe WORLD are we dragging Church into it!!?? #somepeople

 7 years ago (19-01-2018)

Update: Upon my second visit to this location on November 15, 2017, I asked Customer Service Representative questions about my car reservation for next week. Furthermore, I asked to borrow her ink pen to write down my total rental amount. When I returned the ink pen to her, she "rubbed "the ink pen as if I had a disease...SMH.
Wow! Don't worry, I will not visit this location ever again!!
I will take my money elsewhere.

 8 years ago (15-11-2017)

I am very dissatisfied with my service at this location... I booked my reservation for a weekend trip through the triple a website. I came in payed with my debit card and everything was fine... today I went in to pick up my new reservation when rabecca 
decides to tell me that company policy prohibites people under 25 from using a debit card. So I pull my bank statement show them the charge and proof of me reserving a vehicle with my debit card, and the manager only told me sorry we cant reserve you a vehicle so now I'm at enterprise spending twice the amount I should be for my planned vacation. I will not be using hertz any longer.
Sincerely a very angry customer on her birthday week!

 8 years ago (28-08-2017)

The car I rented was dirty and smelled like smoke even though they are "no smoking". I regret using this location.

 8 years ago (05-11-2017)

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