Hertz Rent A Car

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Address: 11510 W Colfax Ave, Lakewood, CO 80215, USA

Phone: (303) 237-4473

Website

State: Colorado

City: Lakewood

Zip Code: 80215

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I rented a car from this location in Lakewood, CO - drop off in Texas. I arrived about 20 minutes before the Lakewood Hertz office was supposed to close. I had troubles with my credit card on my reservation and therefore was on the phone waiting for answers from my card company for a very long time. Because of this, I held up three of the staff members a bit over 30 minutes from when they were supposed to close. Even though they were all getting out of work late because of me, they continued to be incredibly patient with me and extremely kind and helpful. They were very understanding of my situation and helped me with a genuine smile instead of being annoyed that I had kept them at work late. Mark was the agent who originally helped me with my reservation as well as with my pick up. He was very helpful and provided excellent customer service both on the phone a couple days prior to my pick up and when I arrived to pick up my rental. I was having a really stressful week and he made this process much easier for me. I am forever grateful! Good customer service goes a long way.

 7 years ago (27-10-2017)

I just spent nearly 4 months in one of their rental cars and I have no complaints about the experience. They worked seamlessly with my insurance company and even extended the contracted rate when the coverage had ended. Pick up and drop off of the vehicle was quick and easy. Their driver was out with another customer when I dropped off my car so they called me a Lyft. I would definitely recommend and see them for future rental needs.

 7 years ago (30-09-2017)

Oh how I wish I could give them no stars.  Inspect the car and take photos of any cracks, dings, chips. They do a horrible job checking the cars and blame the consumer for a windshield that needs to be fixed that was chipped when I got it. PLEASE DO NOT WASTE YOUR TIME OR MONEY HERE. I work customer service for my job and I would have been fired years ago if I treated a customer in the way that they did.

 7 years ago (13-02-2018)

The staff picked us up, talked to us about the city. Very nice!

 7 years ago (11-03-2018)

Jaime is amazing! Jaime takes really good care of his customers he got us In and out quickly and very through.Best customer service ever. A customer for life.

 7 years ago (03-11-2017)

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