Hornburg Jaguar Land Rover Santa Monica

Reviews, get directions and contact details for Hornburg Jaguar Land Rover Santa Monica

Address: 3020 Santa Monica Blvd, Santa Monica, CA 90404, USA

Phone: (424) 229-9935

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State: California

Zip Code: 90404

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Hornburg Jaguar Land Rover Santa Monica Service Department

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Reviews

I took my RR in for a warranty repair.  The repair was supposed to take only a day- got a call 30 min after I dropped off my vehicle that while the technician was driving the car into the garage for repair, he has backed the car into the wall damaging the rear end of the vehicle.  Everyone makes mistakes, but that's not why I'm upset and writing this review.  It is the manner in which the team and my service advisor Nick deals with the issue.  First, my SA didn't even apologize for the incident- he called and simply said "Hey not so good news here, here's what happened, and we're going to replace the bumper/ lights and everything will be fine, just take the rental car back and we'll switch me to a loaner car so we don't have to pay for rental fees".  I asked him to send me a picture of the damage.  None was given after waiting for 3 hours. Called him, no one answered. So I went down to the dealership myself, nobody could find my car for the first half an hour.  There was no one on site who cared about what was going on, and no manager who came and explained to me how it had happened and what they're going to do and where they're going to take the car for repair since they don't have a body shop.  I called and followed up with Nick for a question, haven't gotten any reply yet.

 8 years ago (25-09-2017)

Alex and Vlad were great to work with.  I visited the shop multiple times and drove multiple cars each time.  They were patient and ultimately we arrived at a strong deal.  Highly recommend the dealership and working with Alex and Vlad.

 8 years ago (10-08-2017)

I recently had the opportunity to lease a 2017 Jaguar F-Type from Hornburg Jaguar of Santa Monica. The lease price was by far the beat deal in So Cal, by several hundred dollars a month. Not sure how they pulled it off but, what they offered online, was exactly the deal I got, no gimmicky tricks. The sales team was fantastic and very responsive. I encourage any one looking to buy or lease a Jaguar to first visit Hornburg, I am pretty confident you will leave behind the wheel of a fantastic new car.

 8 years ago (27-03-2017)

Professional and courteous staff. The deal that they offered was better than their competitors.

 8 years ago (10-08-2017)

I had a very bad experienced with this dealer, the manager and the sales person john paul, they are very poorly explaining and they are very rude I am very disappointed  with this dealer, they don't help the customers. Manager not good Vivian!!!!!

 8 years ago (03-08-2017)

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Hornburg Jaguar Land Rover Santa Monica

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