Martin GMC

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Address: 12101 W Olympic Blvd, Los Angeles, CA 90064, USA

Phone: (310) 853-5848

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State: California

Zip Code: 90064

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Reviews

Very bad Dealership. I bought a car in July 29. 2017. They recommended to use their finance which will be pre approved for me. I bought the car and after  a week i noticed they did 13 credit inquiries for the purchase. I contacted the dealership and asked for the reason. I was told to talk to finance team and when i contacted finance team they tell me to talk to sales team. When i talk to sales they tell me to talk to finance. I am just going back and forth without any sold answer. This has affected my credit score badly. PLEASE BE AWARE BEFORE ANY PURCHASE.

 8 years ago (14-09-2017)

Horrible Place, horrible service and overpriced. Got a MUCH better deal from the GMC in Pasadena and even the valley ones were far cheaper. These guys are arrogant and not worth calling, try another dealership.

 8 years ago (04-10-2017)

The absolute worse dealership. I have leased cars before and never experienced such unprofessional treatment. 
The sales person Nick has no knowledge of cars or the dealership inventory. He was not even interested to sell anything to me and my husband or anyone. He didn't even ask for our cell number, we had to insist for him to take it and text us the price.
Then after many hours of waiting for a price for a lease per month he finally gave us $880 price which was $250-280 more than other dealerships were offering. He immediately dropped his price to $600 on a spot without consulting with the manager. At that point I had no trust with him. After all we decided to get the car because Nick offered to delivered it to our house, I asked to do it before it gets dark. He showed up at 9:30pm. He didn't ask me to present my ID and I had to sign papers in a dark. Then he took off immediately after that without giving me any copies of the paperwork I just signed. We requested to explain car's perks and just go over it with us. Nobody did and Nick has no knowledge of cars. So the next day we had to go to the dealership to collect the copies. Also, they never told me I will get the license plates from DMV when I asked. Nick said I will get an email from DMV??!! I don't even know where I suppose to pay for my lease every month.
We inspected the car in a morning and realized that the parking sensors are not there. Nick guaranteed in writing by text twice that this car has it prior the purchase. When  I called him he went into an argument trying to tell me that the back camera is the same thing as parking sensors. I decided to call the manager Arnold was sent me an email thanking me for a purchase. I explained the situation he said he will call me back. He never did. Its been 10 days, I left 15 voicemails and sent 3 emails.  His office manager doesn't even connect me with him anymore.
When I called again two days ago I had to threaten them with legal battle then I got immediately transferred to another sales manager Herm. HHe promised to call within 24 hours with resolutions for my parking sensors, arranging to explain the features on the truck, tell where I have to pay for my lease and make sure I will receive the plates. After one week after we received a truck transmission failed in a freeway and it was life threatening situation. Dealership took the car, gave us the rental and charged us $500 without permission. I had to call my bank fraud department. Herm the sales manager lied to me several times saying that no charges for the rental will come from them. Its been a week since we dropped the car off and the dealership doesn't even know how to fix it.

      
      
      
 8 years ago (04-10-2017)

The service department is untouchable. Danny is one amazing person. They have always taken care of me in the best way. 

 8 years ago (22-07-2017)

Their service department is a joke! I dropped my car off for a recall repair and after picking it up, discovered part of my car's interior next to where they were "fixing" was broken... this company's solution was to have me purchase an entirely new part (nearly $300) to fix what wasn't broken before I dropped the car off!!???!!   Rule number one of the Sleazy Autoshop handbook -send your customer home with new problems they have to return to fix. Ridiculous! "Service" should be banned from any sign on their property!!!

 8 years ago (28-07-2017)

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