Idaho iRepair - Boise

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Address: 734 W Broad St, Boise, ID 83702, USA

Phone: (208) 957-1361

Website

State: Idaho

City: Boise

Zip Code: 83702

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: Closed

Update Info

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Reviews

Wow. I can’t say anything positive. Customer service stinks. Communication stinks. They supposedly fixed the screen and then put the fan together wrong. So went back and they were very rude. THEN 2 months later the screen falls off and breaks something. They never told me what. I had to call 5 times to check on the status. Come to find out they took the computer to another store and never bothered to let me know. After 3 weeks my friend finally got the call to pick it up. She told them to leave it at the Village store. Of course they didn’t listen and shipped it back to the Broad Street Store. And Guess what?! My computer now blinks every 15 seconds and is still broken. All because I needed a cracked screen fixed. Horrible, absolutely horrible.

 7 years ago (20-02-2018)

I bought a used phone from them, they were honest in directing me to which one would make the most sense for what I needed, vs selling me the more expensive one that I didn't need.  The phone was also a much better value than the ones I saw at a competing store.  The guy who helped me was super efficient in setting up the phone and beyond polite. I was very impressed.

 7 years ago (05-03-2018)

Edit: The lady at the front desk was professional. I did appreciate her customer service-- I don't want to be too negative. Changed from 1 star to 2 because of her.

I ordered a new screen. They said they would call me I'm a few days. Two and a half weeks later I called them, they had had the screen for a while. They said it would take an hour. I showed up and they said an hour and a half instead. I came back 2 hours and 15 minutes later. They hadn't started it. They said another 25 minutes. I came back an hour later. They had my phone taken apart on the front counter of the store. They said a few more minutes. I waited for 30 minutes and left because at this point my wife was becoming late for work while waiting in the car. Came back an hour later and it was finally done. SIX HOURS OF WAITING!!! they quoted me ONE originally! 

The kid at the front desk just turned around and walked in the back room after I paid without saying anything or handing me a receipt or warranty or anything. Maybe he was printing something off, but he didn't say ANYTHING. I waited a few moments and just left. 6 and a half hours later. They wasted my entire day. When I asked the reason for the delay (before paying) their response was, "Yeah, we just didn't expect your phone to be so hard to work on." But they extended the quoted time for just that reason. I asked for a discount a after calmly explaining that I had waited for six hours (and to weeks) and the kid gave me five bucks off.

It May just be first world problems, but I would recommend going somewhere else. Poor business practices. Unreliable. Expensive.

 7 years ago (16-01-2018)

I had my phone screen repaired in June after a severe shatter. The guy conducting the repair was very standoffish and cold. After 15 minutes I received my phone back, was happy with the quick fix, paid and left. Once home and using my phone fully I realized my screen was not working properly. It would tap videos or links as I was scrolling or hit the app next to the one I wanted to select. Aggravated I returned the next day to fix the problem. Same guy same terrible attitude but no extra charge. Overall not a great experience but tolerable. By bad luck my phone took a bad ride on the treadmill and broke again yesterday. Refusing to go back I went elsewhere. My new screen is so much better and brighter than what Irepair gave me. I feel duped and hope others don't fall for this cheap fix.

 7 years ago (15-10-2017)

Jadea is friendly, knowledgeable, and good at what she does. I've seen her fix several phones very fast while also providing great service to customers coming in asking questions about their phones or computers or looking to buy a new phone, screen, or case. She's helped me with all of the above! Definitely recommend seeing her at the Broad St store!

 7 years ago (29-11-2017)

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Idaho iRepair - Boise

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