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Reviews, get directions and contact details for US Internal Revenue Service

Address: 6801 Sanger Ave, Waco, TX 76710, USA
Phone: (254) 741-2312
State: Texas
City: Waco
Zip Code: 76710


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
The office closes for an hour for lunch. Near 4 PM you don't get to have a number, because they are ready to leave. If you have an issue they might help you, but they are really trying to get you online and solve on your own. I guess you have to go there because there is an issue with the internet, and it is best to handle certain issues in person.
7 years ago (17-02-2018)
This is about the third time i had been to this irs office in the past week. I had made an appointment and turned out they were at lunch waited an additional 20 minutes before the security guard let me in. Once i was seen the representative was so rude it was ridiculous. He pretty much was frustrated with me because i didnt have the right documents with me. That was when i explained to him i had no idea of what i needed. Needless to say it was a horrible experience. I think they need to hire people with better customer service skills.
8 years ago (29-09-2017)
Staff we had wasn't the friendliest "fella" but he knew exactly what he did and what he was talking about! We got the help we needed and some extra infos as well. Now if the staff would have been a little nicer i would have given 5 full stars! ;)
8 years ago (01-08-2017)
Unable to speak to anyone. Moved recently and need to give current address. Automated system will not allow me to schedule an appointment.
8 years ago (10-10-2017)
Dead end phone que and no way to "back-up" several attempts to reach a breathing person all to no avail.
8 years ago (26-05-2017)
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