Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Colorado Springs today.

Address: 750 Citadel Dr E Suite 1022, Colorado Springs, CO 80909, USA

Phone: (719) 591-7416

Website

State: Colorado

City: Colorado Springs

Zip Code: 80909

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Audrey is the rudest person I have ever talked to. I bought an overpriced ring at Christmas and also bought the extended warranty and was told that there was a one time sizing free of charge, and also a one time replacement and refurbishing if the ring was scratched or damaged. When I sent my girlfriend in to get the ring sized they still charged her even though I had already paid for the extended warranty. I even called in advance to make sure everything was fine and there was no cost. I called after hearing about the charge and asked to speak to a manager. When I asked why she was charged Audrey then told me that she will refund the money to my girlfriend and that my warranty I purchased would be used up and we would have to purchase another one if we needed anything else. I asked her why it was explained to me differently when I purchased it and she that the guy lied and that was not her problem. When all I was said and done I said thanks for explaining it and she said "yup" ans hung up on me!!! My family and I have bought numerous pieces of jewelry there and will never again. I see from the reviews that I am not the only one who feels this crappy place deserves a one star.

 7 years ago (09-01-2018)

This place is the absolute worst! I bought a ruby ring and I wanted it with my daughters birthstone.  so I asked if they could change it to a peridot and they said easy it would take just 10 days! Great! I bought it February 18th... 10 days would make it ready February 28th. I tell them I need it resized so they push it back to the 6th of March. Okay I can live with that. Till the 5th comes along and I get a call saying my ring won’t be done till the damn 20th yet I told the lady I move the 16th of March and I wanted it for my baby shower the 11th and she said it wouldn’t be an issue they had it all ready. So I being the emotional wreck of a pregnant lady I am called customer support and was promised by them it would be here March 10th they would rush it. Well today March 10th I call and the best they could do for me was say no ma’am we can’t get it till the 20th even rush ordered. Want to talk about patient I have been patient, but now not receiving a call and having no one bother to let me know they wouldn’t get my ring today or for another week that’s not acceptable at all. I have never had such awful customer service they don’t offer me any solution except that they can give me a refund and I go my own way after waiting a stupid month for a ring that should have been done by now. Don’t make promises you can’t keep and don’t shop here. 

Want other information on why to not shop here they care so little bout personal information that they let a non spouse/family member access my account. Account being the credit card I didn’t want but they were so pushy I ended up getting just to pay off a ring and cancel. Definitely cancel now cause I will never shop with them again! They seriously just let anyone see your information I’m blessed it was my boyfriend and not anyone trying to steal my information. However it still shouldn’t have been available for his access. 

Back in December I also got a necklace from them cause I always loved Kay and the quality was so poor for the chain it snapped after a week! That should have been a sign to keep away from these terrible “jewelers!” 

These people only care about your money not you and your happiness and they have no issue showing that! If I could give them negative stars I would! Y’all are the definition of bad business!

 7 years ago (10-03-2018)

Although I’ve had the worst experience with the company that took over the kay jewelers credit card , When I came into this location the young man working tried his hardest to make sure we left happy. He was very helpful even when I was being alittle rude from being upset about the credit card company. I honesty like the customer service here better than chapel hills location.

 7 years ago (25-11-2017)

They had terrible customer service. They messed up my ring. I will never shop at a Kay store ever again!😡

 7 years ago (16-12-2017)

We bought some jewelry there a couple years ago and decided to come back when we were looking for wedding rings. When we arrived and started looking at the engagement and wedding rings we were approached and they didn't even bother to ask our names before pressuring me to open an account. My fiancée already had one but after them saying we couldn't view anything without "getting an estimate" I decided to do one. They said they were running my credit but instead they opened a new account for me. When I was approved for a large amount the original man passed us off to a VERY pushy woman. She pushed lots of stuff I hated but cost a lot. She kept telling me the price didn't matter but how great the sale was. When we said we were leaving she told me she would put the ring I said I liked in for sizing. I said no, I never said I was buying it. She said if I changed my mind and decided not to buy it I could return it later. I again said no and she insisted on putting in the sale. I bluntly said no, I do not want you to and we left. I was so mad and uncomfortable that I will never return. We went to Zales and not only were their rings prettier, but the people there were kind and patient not pushy. NEVER going there again and will be contacting someone to close the account I was never told they were opening.

 8 years ago (12-05-2017)

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