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Kay Jewelers

  1. Arizona
  2. Arizona Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Glendale today.

Address: 7700 W Arrowhead Towne Ctr, Space 2205, Glendale, AZ 85308, USA
Phone: (623) 412-3996
State: Arizona
Zip Code: 85308


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
Melinda has helped me and my wife for a few years now. I got my engagement ring and wedding rings through her and we love them! She set aside the center diamond from a diamond show that they had based off what I had described. She found just what I was looking for and at a great price. Fast forward 2+ years later and Melinda and Kay have our backs yet again. My wife had lost the center diamond off her ring and the warranty covered it! Didn't have to pay a penny to get it replaced. She assured us that we would get the same or better diamond as a replacement. Thanks again Melinda for everything. We will always come back to your store.
8 years ago (20-06-2017)
Excellent customer service from Michael! He resolved a problem promptly, above and beyond! Thanks so much!
7 years ago (11-12-2017)
For the most part I had good experiences with Kay Jewelers when I lived in California, however, this location is like the black sheep of their corporations. I'll never be doing business with them again. I do not trust their staff and customer service is seriously lacking. They have a promise date, but that means nothing to them. We were "promised" our ring by 7/22. Called them 7/22 they said it was in the system and we could pick it up the next day after 3pm. Well, the next day, it isn't there. Now they say it won't be there until 7/27. Having a few family friends who are jewelers, they've told me some sketchy stories where companies will take out the diamonds from a ring and replace them with fake ones. We asked a lady who had a deep voice over the phone if they would appraise the ring when it got back from the jewelry company that does their engraving and she gave us nothing but slack for questioning Kay's. She went on some rant how they're the #1 jeweler in the United States. Well, it's too bad the "#1 jeweler" can't respect their promise date. Even when she argued that the promise date was out of their hands and there was nothing they could do about it, I asked "then why even have a promise date?" Based off other reviews, it sounds like people have had issues with customer service in the past, so I'm really not too surprised about this experience.
8 years ago (10-10-2016)
They lie to customers to get them to purchase items. White guy with foreign name and the asian woman Suki said 20% off sale was only for that day. They were pushy about a very serious purchase of a Men's Leo wedding band that was $2600. The 20% sale was going on for another 5 days as their website told on them. I posted picture of website to this location on Maps to show proof of their lies that the sale was in fact until 2/1/17. They were lying and tried to bully me into something that was supposed to be special and would have meaning forever including the memory behind the purchase and it would have been a terrible memory that they slimed all over. I have been a Kay Jewelers Credit Card holder since 2009 and have a high limit on the card and have used it multiple times a year over the last 7-8 years. I will never go back in there to buy another piece of jewelry with the Customer Service being the way it is. Plus, Jamie and Suki really do not take any pride in cleaning jewelry. I will go to Kays to make the purchase of the 2 wedding bands I intended to originally, a diamond one from the Leo family to match the $5200 Leo engagement ring he just purchased for me and a regular band for every day wear and it will not be at this location. Thanks white guy with foreign name who bullied me but didn't have a business card to hand out and Suki.
8 years ago (29-01-2017)
DO NOT BUY HERE!!! In April 2016 my fiancé and I bought a $5000 LeVian engagement ring and band from the Kay store in arrowhead mall. While so happy to find this beautiful ring we were blinded of the stupidity of their employees. They told us that with the purchase of the engagement ring we would be receiving a $100 for every 300 that we spent and it would be on our account. We were like great so we bought my wedding band as well that day. Note we received $1200 in rewards money, $300 of that we got to use towards the band so we still have $900 left to use.. great we planned to use it for his wedding band. When my fiancé brought the engagement ring in to get sized he waited 2 weeks to get it back, when he went to pick up the ring he noticed that there was no rose gold on the middle halo. He brought it to the employees attention and the employee then tried to point out something that wasn't there, at first my fiancé said ok then the guy tried to sell him matching earrings and that's when my fiancé was sure that it wasn't right. He said isn't my ring supposed to look like this? The employee now grabbed someone else and asked for his opinion, they even pulled it up on the website and we're going back and forth. They came to the conclusion to send it out.. again. So they send it out, he waits another 2 weeks and when he gets it back and proposes we noticed that it was not rose gold it was yellow gold.. so we bring it back to Kay and show them. The lady that works with us this time again is trying to say no no no it is rose gold it's just the lighting and then I show her the chains that are right next to us and say " this one here is yellow gold, right?" She says yes, and I say " and this one here is rose gold correct?" She says yes. Ok I said isn't my ring supposed to look like this rose gold chain and if so why does it look like this yellow gold chain? She now says " well if it's not rose gold enough for you we'll send it out" This is now the 3rd time my ring is being sent out to be worked on it and it is gone for another 2 weeks. When I went to go pick it up this time they have dyed the prongs that hold the chocolate diamonds completely white gold when they were darkened to make them pop. So 3 times they took my ring and screwed it up I wasn't about to make it a fourth. I contacted customer care and talked to a few different people, stormy is one of them. Stormy and I talk and she agrees to send me a new ring, I asked her to order the ring in a size 6 which she refused. She said she would transfer the ring from another store after I expressed to her I didn't want Kay to touch my ring anymore. So instead of resolving the issue right here, and order it in a 6, it continues. She transferred a new ring ( not in my size) and I pick it up from the store. I go to a different store afilliated with Kay to talk to them about my issues.. she told me to put a sizer on so I will be able to at least wear it, so she did that for me. I called customer care back and explained again that I didn't want Kay to work on my ring and asked why stormy did not order the new ring in my size. Kelly the women I spoke to today had no answer for that but she said they will not replace the ring in my size because that is not a real issue for them even though I have gone through so much. She told me that I would have to send my ring to LeVain to get it sized which takes anywhere from 4-8 weeks. I am extremely upset and dissatisfied with how Kay treated me after spending so much in their store and going through all that I did. I do not recommend to anyone to go to Kay and buy a ring. The people in the store are un informative and don't really know about there products. Every person you ask will tell you something different. Oh and to add on top of all of that we lost out on that $900 of rewards money because they failed to tell us it expired in July.
8 years ago (25-10-2016)
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