Kay Jewelers Outlet

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Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Glendale today.

Address: 6800 N 95th Ave, Glendale, AZ 85305, USA

Phone: (623) 877-3372

Website

State: Arizona

City: Glendale

Zip Code: 85305

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Stephanie is just awesome. I came in ready to return a bridal set I purchased not even a month ago due to billing issues. She heard me out and helped me solve the issue and on top of that gave me a better deal. Excellent customer service. I appreciate the help and value!

 8 years ago (08-03-2017)

Stephanie provided excellent costumer service.

 7 years ago (22-01-2018)

Honestly I forgot the guys name that helped me but he is very well prepared for his duties of making the girlfriend say yes to the right ring . His customer service was outstanding . I will be going back because I got the warranty and the guy told me all about the benefits of having the warranty which I recommend everyone gets . Its the guy the rolls his neck a lot. Very helpful.

 9 years ago (05-01-2017)

This is the worst store I have ever been too. I ordered a enhancement band for my finance and it had to be re sized because she has small fingers which is fine. The sales person told me that's no issue but will take two weeks. Which was fine but we informed them the wedding was about a month away. They said no problem it will be done. We waited the two weeks and nothing so we called them said it couldn't come in at the size we requested but would be 1 size to big and we understood. We said that's fine we can deal with it after the wedding and get it fixed. So we called today which was the day they says they would call us and let us know to pick it up. They informed us they won't have it for a few more days and it can't be done to the size we want we have to custom order one. So we asked for a refund and they said come in and get it. We went in later that night and asked for the refund the lady who helped was very polite but the manager just sat in the back and didn't acknowledge us or say anything. Moral of the story don't do business here they have the worst customer service out their. I will be in contact with the store manager and corporate to make this correct. Talking to Steven the manager is a waste of your time I did over the phone. GO SOMEWHERE ELSE. 

 9 years ago (01-03-2016)

Recently went Kay jewelers on Dec 18th to look at engagement rings and worked with Stephanie. She was wonderful . My fiancé went back the next day to purchase it. Then when I had to go back For fitting , they told me it'd be available Jan 19th. Never got a call or email & then when I had to personally call they told me it was "back" on the 11th on January. Coming in tonight, I worked with Caitlyn who then told me no work had been done to my ring and it was the same size . After that I was ready to return it and she asked me why. Maybe because it still isn't sized? Horrible customer service . Seriously going to be cancelling the account I have with Kay jewelers . What a waste of time. Don't recommend

 9 years ago (23-01-2017)

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Kay Jewelers Outlet

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