Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

Address: 2000 Coastal Grand Circle, Space 250, Myrtle Beach, SC 29577, USA

Phone: (843) 839-3190

Website

State: South Carolina

Zip Code: 29577

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

I was told in person that I could get my 10% off my purchase with a new account so we went down to get the ring I wanted only to be told that that now it would not be honored. So I was a little upset I did call Kay customer support and was told it would not be a problem and I did place my order online please don't tell me that you will do something and not ending up doing it.

 8 years ago (19-12-2017)

I've gone to Jill Goldfinch at Kay jewelers for EVERYTHING. She is unbelievable, very attentive, friendly, and very approachable. I have purchased many things from her and go nowhere else for my jewelry!!

 8 years ago (18-07-2017)

Wife purchased a $10k bridal set over one month ago. At checkout, wife noticed band was not affixed with same diamonds as engagement ring. Salesperson agreed and ordered the right band in her size of 6. We were told at that time a rush was being put on the order and we could expect it in 72 hours. Two weeks later, we called again looking for the ring and were told it was in. Driving an hour to the store, no one working the store could find the ring. Again, the band was re-ordered in size 6.  Two weeks later we are contacted that the band is in...another trip to the store...and again it took over 15 minutes to find the band. Right band...wrong size...PLUS $400 more than we were originally quoted on our purchase agreement. When shown the discrepancy, the salesperson could only say that the price was the price and we were wrong.  Wife commented that she should just get her money back for the entire purchase and without hesitation the sales clerk began processing the return...no interest of saving the sale, no interest in discussing the price discrepancy...no interest in $10,000.00.  HOWEVER, I must note that the three sales clerks in this "Kay Jewelers" store was much more interested in showing $1000 rings to non-qualified buyers than waiting on us.

The wife loved the set and has yet to find another. Damn shame when a company cannot get out of it's own way!  Maybe the sexual harassment and diamond swapping during maintenance accusations has their minds elsewhere?

 8 years ago (28-03-2017)

ask for Jill! Love love everything I get but if shes not there then the store cant function.

 9 years ago (01-02-2017)

My wife's engagement ring was repaired under warranty through the Kay Jewelers at Tanger Outlets in Carolina Forest in July. The work was supposed to be covered under a 6 month repair warranty. My wife wasn't satisfied with the quality of work and the diamond that was replaced had a hole in it. A hole in the diamond!

11/22/13-My wife and I took her ring to this Kay Jeweler to send her  ring back for repair. We met Julian who was very friendly to us, however she wasn't professional. Julian noticed that our ring purchase warranty expired in September, but we weren't aware of that. The shoddy repair work was suppose to be covered by their 6 month repair warranty. Julian called and said it wasn't covered and that she could write us up a repair quote! I called her Saturday and Sunday she was never available. I called back Monday 11/25/13. Nicole (Manager) said Julian wasn't in yet and that she could take a message. Nicole asked what it was about and I explained this story again to her. 

Nicole stated that they were having to look into it and that gave me the same line about a repair quote. We have a 6 month warranty on the ring repair work. So my wife was highly upset and spoke to Nicole (Manager) who lied to her that she remembered us when we brought the ring in June. We didn't bring the ring in June, it was a different store! How is she going to remember us??? 

We called the corporate Kay help number and they verified the work was covered under warranty. We are now waiting another call back from the corporate office. 

What a hassle this has been trying to get their bad repair work fixed. Check your diamonds from them for holes! Better have your warranties or they will rip you off. 

 12 years ago (25-11-2013)

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