Koons Collision Repair Center

Reviews, get directions and contact details for Koons Collision Repair Center

Address: 8610 Leesburg Pike, Vienna, VA 22182, USA

Phone: (703) 790-5920

Website

State: Virginia

Zip Code: 22182

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Stay away from this body shop.  They are unethical crooks with no understanding of customer service from top down.  My son who is 19 took his 2016 camaro to get an estimate to replace the broken side view mirror.  They quoted him the total price of $450 and told him that it would take two days;  however, it took them 10 days because my son forgot to drop off the key and they failed to request it.  We were in a hurry and completely forgot, a mistake anyone could make but according to the manager, my son is an idiot.  On the third day we called to check on the status and they realized they didnt have the key.  Wow!  Aren't they perfect.  They called my son but he didnt answer because he was at work and because he thought it was a telemarketers calling.  They called his work the day before and left a message for my son.   When we picked up the car, they jacked up the another $100 claiming that the mirror had to be replaced.  Without prior authorization and notification, they did the work. This seems to be the common practice at this body shop - read other reviews.  When I confronted the manager, he called my son an idiot for forgetting to leave the key when they also forgot to ask for the key themself - some customer service bashing the customer and name calling.  What manager, representing Koon's body shop does that?  I told him that his estimator should be competent enough to give a proper estimate and he said it's normal not to know.  Can you believe during my argument when I told him I could have taken elsewhere for much cheaper estimate and work,  he said it was because it is an after market product when my son's car is only two months old.  I called three other body shops afterwards and they each asked if the mirror was broken too as that's a separate charge.  Funny how that works.  When I explained that if they had given me the right estimate to begin with, I would have never agreed to do the work and would have taken it elsewhere, sort of bait and switch.  I felt that they are taking advantage of my young son who has zero experience with this sort of thing.  The no follow-up customer service nor contrition on his part for failing to get a prior authorization was astounding.  I recommend L and M auto body in Springfield.  Their estimate by the way was $335 not $550.  I have used them many times before and their service is superior.  Thought the dealer would be better but obviously dealing with ethical crooks who won't even own up to their mistakes as long as their pockets are full.  What a shame!!!!

 10 years ago (26-05-2016)

Service is pricey but good. Comes with a guarantee which is quite nice

 11 years ago (15-11-2015)

I put my Scion in for minor work on a cracked front bumper, and thus began the long nightmare. It took days to get them to hook up with the insurance company, and when they did they came up with one estimate and then, later, added more to it, requiring me to go back to the insurance company and request a supplemental. A simple fix became a whole front-end replacement and dragged out to several weeks. I had to stay on top of them just to get the work done, as they seemed content to just keep the car in the lot. They never called with status or responded to my phone messages for updates. The completion date slipped and slipped, with answers given as "we're touching up the paint now" or "it's in for buffing". Then to top it off they discovered later that they hadn't tracked the charges properly and needed even more money from me. The vehicle looks fine (I assume they didn't mess up anything underneath), but the process was an absolute trial from start to end. You may wish to look elsewhere for your body work.

 18 years ago (25-06-2009)

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Koons Collision Repair Center

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