Rosenthal Jaguar

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Address: 1592 Spring Hill Rd, Vienna, VA 22182, USA

Phone: (888) 638-7966

Website

State: Virginia

Zip Code: 22182

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews

I love to come to Rosenthal Jaguar in Vienna. Tom is always nice and the staff are super helpful, until this morning when I met Kevin Dooly.  My 2016 Range Rover was leaking snow and rain from the windshield, and I got up at 7am to drive from Maryland. Kevin approached me in a very rude manner and when I told him the reason I was there he said: “Well, we have other emergencies like you so go home and make an appointment”.  I have never experienced such a rude person at Rosenthal and it was very disappointing. However, the management stepped in and took care of this issue right away.  My car was fixed in only 2 days.  I am very grateful to all the staff who helped me with my car.

 8 years ago (09-01-2018)

Happy with my truck. If the finance department was more helpful/competent I might have it registered so I can actually drive it. They have made a mockery of a straightforward out of state registration. First saying it couldn't be done - not true. They quoted me inflated personal property tax rates to discourage me from registering at my 2nd home. When they finally figured out it could be done we are now at 50 days and counting - still no tags. 
Mistakes happen but what you should be warned about with this dealer is the lack of responsiveness when issues arise. In each instance my requests/questions have gone unanswered for days. How long does it take to respond to an email? Voicemails? Not answered. Said they would send new temp tags while they sorted out the registration issues - they sent them 4 days late to the wrong address. 2 weeks later now and the finance lady says - "yes I received them back because of the address issue". 10 minutes later I replied that I would like them to be sent to my correct address. No response. Left a voicemail for the GM - no response. If you're looking for a hassle - this place can find it for you.

 8 years ago (07-12-2017)

Just brought a used Jaguar Xj from them, never again... We had finally negotiated with repairing phyiscal damage on panels, prior to purchase. GOD threw me signs not to purchase... First time car panels painted wrong color (off black, presented to me this way)... second time they washed the car prior to the paint being dry, apparently painting the vehicle around back..... but the paint did look good after buffing. Had the car for about a month now, painting is chipping.... So took it to a professional and they stated they just painted over the old paint $1200 in paint work for a recent vehicle purchase. Also, the battery was slowly dieing on the vehicle and had to be replaced under warranty as certain functions of the car had stopped working. Glad this is not my daily as surely this vehicle will not be reliable. Shady "jaguar" dealership. Do not recommend.

 8 years ago (26-10-2017)

Great service and selection. I went to get service done on my car, it was a seamless process. Loved it.

 8 years ago (05-10-2017)

I purchased (on August 18, 2017) a previously owned Chevy Z-71 Silverado from Rosenthal...the transaction was pleasant, smooth and exactly as I had hoped it would be. The sales man was very good, sales manager was the same and the finance people actually got me a better rate than the Credit Union that I am a member in. So I give them an A+

 8 years ago (24-08-2017)

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