Santa Monica BMW

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Address: 1127 Santa Monica Blvd, Santa Monica, CA 90401, USA

Phone: (310) 829-3535

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State: California

Zip Code: 90401

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Reviews

Horrible, I had my car serviced twice here. First experience was fine with Bill Evans, it went totally smoothly, he is good. I recently had my car serviced a second time with Manfred and it was absolutely horrendous. I bring my car in for the factory 15k service plus I had a leaking tire and there was a noise coming from my exhaust on cold start ups. After coming back they changed both rear tires to fix the issue and balance the car, that was fine, then Manfred calls me and says he never ended up hearing the sound on the exhaust so it is ready for pickup. I pick the car up and see a bunch of exhaust parts have been ordered on the invoice, all on warranty but this is confusing and concerning because he said there was no sound or anything over the phone. When I ask for an explanation I am told he is at lunch, understandable. I call back later to hear what he has to say and a call is never returned until several days have gone by. He leaves a message saying they did end up hearing the noise and ordered parts. I call him several times to get the full story, never a pickup or returned call. Then today the center cap to one of the wheels they worked on was gone, all in all, the reviews are consistent, this place is to be avoided. Too bad because the location is ideal, I will be making the trek to Beverly Hills instead from now on.

 8 years ago (02-08-2017)

The service center is horrific. I have taken my car into the dealership 3 times for the same exact reason. They have returned my car after service completely discombobulated and misaligned (center console was off center, the trunk wouldn't open, etc.). All they care about is getting your car in and out as fast as possible. They don't actually care to fix the problem that you bring the car in for. Their service department from the top down is rudimentary at their all time best. One would expect better service when purchasing a $75k car.

 8 years ago (10-10-2017)

Update. The service department is the worst of the worst!!! RUN!!! Clowns run this place. 

I was a bit skeptical about going to BMW of Santa Monica after reading the online reviews. I was looking at purchasing a new BMW from Beverly Hills however it was just a bit too far from my house in Pacific Palisades. After some thought my wife and I decided to stop in Santa Monica BMW where we were greeted by Carmen. We were stopping by to look at an M4 convertible. While Carmen was going to get the convertible she showed us a gorgeous M4 coupe that we fell in love with and never ended up considering the convertible. We drove the car and knew this was the car for us. We went in her office and she quickly worked up numbers on a lease. I had previously gotten a quote from Beverly Hills. She made one call to the manager and immediately beat the deal and we agreed to lease the new M4. We left a deposit on the car and made plans to do the lease paperwork the following day. We were called mid day by Nicole the finance director and she actually got a better rate than we were quoted by Carmen and she simply was calling to let us know the payment was $20 less and the car and paperwork were ready! Nicole was wonderful!! My wife and I went after work and picked the car up. The car was in perfect condition and we were in and out in 30 minutes including a total lesson in how to use the car! We could not be happier. By far the best car buying experience ever!!

Update. The service department is the worst of the worst!!! RUN!!! Clowns run this place.

 8 years ago (01-05-2017)

Why I like this place? Salesman don't push me this is really important for me

 8 years ago (16-09-2017)

I can now understand why people gave only one star here. I agree with Brett, the reviewer. I went this place because it is closest from my house and for having a recall services and few things about the system errors. Anyway, guys, just don't go. this place needs to replace whole employees i think. This is even wasting my time for writing review. worst period

 8 years ago (24-06-2017)

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