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Lord & Taylor

  1. Illinois
  2. Schaumburg Department Store

Reviews, get directions and contact details for Lord & Taylor

Story

Discover the latest trends, exclusive previews and can’t-miss sales at Lord & Taylor and Lordandtaylor.com. Since 1826, Lord & Taylor has built a reputation for service, quality and most of all, style. Their mix of on-trend brands and timeless designers, combined with amazing weekly deals and seasonal sales, create a superior shopping experience.

Address: 5 Woodfield Mall, Schaumburg, IL 60173, USA
Phone: (847) 619-5000
State: Illinois
Zip Code: 60173


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Reviews
I had never been treated so poorly by three older women working the cosmetics counters this evening & reported it immediately after leaving the store what the incident entailed. I simply read the return/exchange policy & also called the store to confirm that it is correct. I was given a thoughtful​ & kind gift from my friend & I no longer use the products so I decided I'd take them to exchange for something that I would use in different colors. I was disrespected & flat out lied to my face about the policy and that no customer service agent would say that I can exchange without a receipt which is clearly stayed on their site. I decided to just ask for the manager to come over and rectify the situation and turned away and said their isn't one here sorry. I was shocked at that & it hurt my feelings because I enjoy talking about productso to all the ladies but I felt I was a child being bullied. I hope store management will address these womens behavior & realize that these are the people representing your company and store which I know is not what management & corporate will be pleased to hear about it.
8 years ago (09-06-2017)
I was able to find exactly what I needed. The store is laid out nicely and the merchandise is very neatly kept. I only wish they​ had size 11 shoes.
8 years ago (03-06-2017)
Transvestite Friendly. Some employees really nice, and some are not so nice. I love the selection of clothes.
8 years ago (09-07-2017)
TERRIBLE service. Asked to open a fitting room because there was a long line for one. They ignored me. No bathrooms. Rude service although there's like only 4 people in the whole store... ON A FRIDAY. My girlfriend legit is never dress shopping here again
8 years ago (14-04-2017)
It's a well stocked store but extremely poor customer service. The sales associates wilfully mislead the customers on return and exchange policy. Extremely disappointing to see such an established retailer turning to cheap tactics.
9 years ago (24-09-2016)
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