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Macy's

  1. VA
  2. Fairfax Department Store
  3. Oakton Clothing Store

Reviews, get directions and contact details for Macy's

Story

Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's Fair Oaks offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture. Plan your visit to 11901 L Lee Jackson Memorial Hwy. Fair Oaks Mall Fairfax VA 22033-3302 today!

Address: 11901 L Lee Jackson Memorial Hwy., Fair Oaks Mall, Fairfax, VA 22033, USA
Phone: (571) 432-2200
State: VA
Zip Code: 22033


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Reviews
Product selection was excellent and staff was very helpful.
7 years ago (13-08-2017)
I had a good experience in that store, normally employees ask if you need help and today Rick was very kind and helped me to find a couple of sizes I needed (other employee before told me that wasn't her section so she couldn't help)
8 years ago (12-07-2017)
An employee wearing head cover was helping me. She needed to verify my purchases using my credit card information to remove the security tags that were left on what I bought over the weekend. Irritating! This salesperson tried to help me quickly and sought out a vacant register. Denied at the jewelry counter by a woman who said, "This register is off limits to you." Denied the second time and sent to a third register where she was denied. Why? All three were vacant. The last of the three seemed reasonable but said, "Oh, she works here? I thought she was customer wanting to look something up." How does that make any sense? The salesperson finally found Joe, a floor manager type, who looked at my paper and removed the security tags. The salesperson had apologized and slipped off. I suggested to Joe that three employees had denied her access to unused registers just to look something up. Why? They owe her an apology, don't you think? Was it because she had on head cover? And Joe turned and sent a nearby salesperson also wearing head cover away, "Will you go help that person over there?" Coincidence? Joe was folding sweaters. I didn't think he was going to follow up so I took him over to jewelry and introduced him to the third lady who had denied access to her unused register saying, "This register is off limits you you." She lied! I said as much and asked Joe what he planned to do. He nodded to her as if to say "don't say anything else" but she kept talking. He said he would take care of it but he already said that once to me and I didn't think he meant it. He was randomly folding sweaters after my initial complaint. He didn't like it when after he said he would follow up with the store manager and I told him I would do the same. He said, "Don't threaten me." To which I assured him that I had not threatened anyone but that I had a problem with the way the salesperson who tried her best to help me was treated by her fellow salespeople. I gave him my name, shook his hand, and walked out. Why didn't he assure me he would be sure it didn't happen again like that from the security tags being left on to the rude service I had witnessed? Why didn't he walk me to the door, hand me a card with his name and number on it? Why did he get defensive toward ME? It's his store that's not doing right. This is an extremely diverse area. What was that?! I feel compelled to speak up because I witnessed what I can only assume was horrible discrimination against a person of a religion different from my own. I am a white woman but I have lived in the Middle East and I do my best to show respect to all people. Macy's does too or not? I left just, furious. Merry Christmas?
8 years ago (24-12-2016)
Great sale prices but waited 15 minutes to check out after walking around the store and only finding one register open. Need a little boost on employees working the floor.
8 years ago (16-03-2017)
Went shopping this past weekend - walked through the store with my wife. Selected a vest for me and my wife picked out a winter vest that was marked 40% off as well. Checked out in the men's department with "Shilies" - I hope I got that right! Saturday evening between 7pm and 9pm. Either way she rung us up and the women's vest rang up for full price. My wife expressed her concern about the pricing and I offered to run downstairs and grab a photo of the discount sign. "Shilies" said that wouldn't be required, apologized for the error and fixed the pricing. THAT SIMPLE- no push back - no role of the eyes- no questions! So refreshing to just be trusted as a customer and be put first. The most important thing at that point in time was that we were happy with our purchase. Amazing customer service, I would take her on my staff anytime.
8 years ago (13-10-2016)
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