Union Station, Washington, DC

Reviews, get directions and contact details for Union Station, Washington, DC

Address: 50 Massachusetts Ave NE, Washington, DC 20002, USA

Phone: (877) 462-6342

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State: District of Columbia

City: Washington

Zip Code: 20002

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Reviews

Beautiful station, conveniently located. All the 1 star reviews appear to be people dissatisfied with Megabus... Not sure why they rate Union Station badly. Rate Megabus instead.

 7 years ago (12-03-2018)

My departure schedule from Washington DC to New York at 11pm was cancelled. The guy at the station informed to me about the cancellation and help me out. I made a phone call to customer service and they send me an email with the link for re-schedule hopefully at 10pm same day. I already had paid for the seat and the accommodation was good. The bus left on time, was not too full so we choose any seat. The only concern about it is cleanliness, seat a little bit careless with some trash and the bathroom as well.

 8 years ago (03-12-2017)

I read some really negative reviews before my trip and almost cancelled, but decided I'd see how it played out.  I had a large bag and a book bag.  Took the large bag and placed under the bus and I hopped aboard.  The very front seats are very close to the front bulkhead.  They felt like they were leaning forward.  They were rather uncomfortable and barely bearable for the 4-hour ride to NYC.

We left at 6:03 for a 6pm departure, so nothing like other reviews have stated.  We were scheduled for a 10:15pm arrival and arrived into the city around 10:30, so in reality, not too bad at all.

Couldn't connect to the WiFi, but did you the outlet, once I googled it and was able to locate where it was.  There was a little bit of trash next to my seat, but nothing intimidating.

Overall, I'd use it again and it's very cheap.  Where else can you get from DC to NYC for less than $15?

 8 years ago (16-11-2017)

I took a trip to Virginia Beach from Washington; the first thing to know is read and reread the luggage rules. I got lucky with a way overweight bag that was probably pushing it. Those with two bags were weeded out as they checked reservations. The bus itself was fine, I wasn't expecting a business class trip. The driver was safe and professional. I don't think the WiFi worked. No problems with other passengers (okay, a few sans headphones movie watchers). Would I do it again? Possibly.

 8 years ago (29-08-2017)

The trip leaving D.C. was great, however the return trip from New York was horrible. A call was placed with customer service while on the trip with concerns regarding the driver. He was swerving left to right and eventually crossing into the emergency lane, which alerted him to get back into his lane. There were several occasions where passing vehicle blew there horn because the driver was merging into their lane. I called customer service expressing my concerns. The guaranteed someone would call me ASAP. A day later no phone call. The driver eventually made a 5 minute stop for himself. The bus never stopped to allow the passengers to take a break, even with the driver transfer, which was no biggie, however they stood and conversed between each other  about their supervisor for at least 15 minutes, instead of letting us off. After calling customer service and no one returning calling to reassure or let us know something, I wouldn't trust riding with them anymore. I told the rep either the driver was sleepy or he was intoxicated because of the swerving. My friend even went down to ask if he was ok. He stated the wind was blowing however, one indication for wind blowing are trees, leaves, branches, or the grass blowing/moving. Definitely was not happening. To know that a business does not take the safety of the customers into consideration is a big concern for me. It's convenient but I value my life more. If I can upload this video I made I will.

 8 years ago (30-05-2017)

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Union Station, Washington, DC

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