Meineke Car Care Center

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Meineke Car Care Center has been America’s local auto repair shop since 1972. Starting out as a muffler shop we have expanded to a full service car repair shop that performs services from car ac repair to exhaust repair to tire changes at our tire shop. Every year we service thousands of tune-ups, oil changes, transmission repairs and brake services. Don’t let car repairs take over your life, come to your local Meineke in Houston today!

Address: 5820 Kirby Dr, Houston, TX 77005, USA

Phone: (713) 364-0761

Website

[email protected]

State: Texas

City: Houston

Zip Code: 77005

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

I took my Land Rover LR4 to get the brake pads replaced because my brake light sensor came on.  Mitch, the manager gave me a quote over the phone that it would cost more since there were sensors on them.  I didn't pick up the car the day I dropped it off because they needed to find the brake pads with sensors and by the time they were delivered it was at the end of the day so I said I could get it the next day before leaving town.

I paid $400 for what I thought was for brake pads with sensors for the front and back.  When I picked up my car I noticed the brake pad sensor light was still on, but I didn't bother going back inside since I was on my way out of town and I would be dropping my car off at Land Rover for maintenance so I would ask them to reset the light (big mistake... I should have turned back around!)  

When I dropped my car off at Land Rover they told me that the sensors had not been replaced because the original Land Rover ones were still on there.  I paid $280 to get the sensors done properly.

I called Mitch the day I got back in town to let him know what had happen.  He said the sensors were done, but to come by the store so he could see. 

Well, his attitude changed quickly after realizing the sensors I showed him had Land Rover on them so it proved he did not change the sensors as I thought.  He then said he didn't change the sensors because I didn't tell him to.

Wow, this was a first... to have a car place not try to make more money off you?!!  I expect an experienced person who is taking car of my car to tell me what I need, so to tell me he didn't change the sensors because I did not tell him to is not ok!

To me, Mitch was not being honest and lied about the service that was done.  He is now saying he did not put sensors on which makes me question what did he do with the wiring from the car that's suppose to be attached to the brake pad sensor?  He said the brake pad sensor light was not on when they were done with the car, but how could the light not be on if they didn't re-connect the wiring?

I am very disappointed as well as upset that I had to pay an additional $280 to Land Rover when I thought the $400 I paid to Meineke was for brake pads with sensors.

To Mitch, shame on you for being a dishonest business person and representing Meineke the way you do because I will never do business with you and will definitely spread the negative service I received.

 7 years ago (09-03-2018)

I have my serious reservations about this place, specifically if you want to get your wheel alignments done.
First off, this is not the digital 4-wheel alignment, and secondly, not all issues get fixed in one visit. I had to take my vehicle to another business to get the job done correctly.
If you absolutely have to get your alignments done here, I'd recommend that you ask for the printed report upfront, so the job gets done correctly.
The business is single handedly operated by one person and he's completely over-worked.

 7 years ago (24-02-2018)

I was in town for work and had an issue with my exhaust pipe hitting my hitch. Took it in and was quickly fixed up. A permanent fix would have required hours of work that I didn’t have. Bruce had a simple fix that took care of the problem until I got home. Thanks for the quick help for a visitor to Houston!

 7 years ago (25-01-2018)

Awful experience.  The mechanic said it would take 2 hrs to fix ended up taking almost 6.  Was too concerned about his baby mama drama and was quite vocal about it.  Also, the repair done ended up needed another repair that I did through another company due to the lack of professionalism at this one.  When I called the shop and asked if there was anything that could be done with my warranty since it was done at a different shop the "owner" Mitch got super confrontational and defensive and actually ended up hanging up on me.  Still waiting for corporate to call me back with a resolution because this is UNACCEPTABLE.  Will NEVER set foot in another store ever again and will strongly steer anyone away from this company.

 7 years ago (01-02-2018)

PLEASE SHARE!!!!!!!!!!!!!!!!!!!! Took my infiniti G37 to the shop for replacement of lower control arm and shock for the rear driver side. Mitch stated that the car would be ready later that day if I paid and ordered the parts at that moment and I did. After 5 days of getting the run around (he said he got the wrong part twice- I personally think he's on something) my car is still not fix and I am not able to get any help from the store or corp. office. My car is still at the shop and Mitch is now refusing to fix it after pre-paying him almost $1000. The customer service is horrible.
Trust me......RUN! DO NOT WALK AWAY FROM THIS PLACE! You will regret it!!! It's not worth it. 

I should have listen to the others who had bad experiences here...It's all true

 7 years ago (22-01-2018)

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Meineke Car Care Center

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