Mr. Rooter Plumbing of Dayton

Reviews, get directions and contact details for Mr. Rooter Plumbing of Dayton

Address: 431 Washington Street, Dayton, OH 45402, USA

Phone: (937) 306-7542

Website

State: Ohio

City: Dayton

Zip Code: 45402

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

attempted to put in a service call for a backed up main line. called to make sure the call actually was put in properly. i cant do laundry or dishes or anything. couldnt get any pricing over the phone. called another company was able to get a price and a specific time for them to be at my door. i do not recommend.

 7 years ago (07-02-2018)

Terrible work. Even worse customer service. They installed a drain in my basement, 8 inches from the agreed upon spot ( lowest part of the basement where water would of course collect). They have been ignoring messages for 2 months regarding fixing the issue. Now the water just collects around the drain and flows into the other room. $5,000 dollars and I still have the issue I was trying to avoid. Save your sanity and pocketbook, choose someone else. Dishonest business overall!!!

 8 years ago (06-12-2017)

They did a big job where we had to have the water off overnight. At the very last minute they rescheduled the night for the water to be off THREE times. We had to get different accommodations three nights in a row!

When they finally did do the job, they didn't do it right and refused to correct their mistakes!

 7 years ago (20-02-2018)

After waiting two days for Mr. Rooter to come out, I was scheduled for an afternoon appointment.  I didn't hear from them all afternoon.  I called twice and was told each time that I was next on the list and they would be coming out.  At seven in the evening they called and cancelled on me!  I had a basement full of water and could have called another plumber had I not been waiting on them all day.  Then I was told it would be another two days before they would be able to come back out.  I did not use there service and received exceptional service elsewhere.  Will not be calling them again.

 8 years ago (08-09-2017)

Summary: If they make a mistake, they will not fix it! Instead they infer winning in court if you don't sign.

PART 2:

I’ve had Mr. Rooter do many jobs at my house, from fixing our garbage disposal to replacing large portions of our sewer line. The most recent work they have completed for me has most affected their rating from my perspective, from 5 stars to 3 stars. It will remain such until they fulfill the work I set forth and correct the issue. 

We still have had backups since part 1 (below) from an (old) job from previous owners in our front yard. A recent backup has convinced my wife and I to take Mr. Rooter up on “perma lining” our sewer drain. I was given a quote back in November for the work, so I called them up to do the work.. The quote I had was for $5300. The local franchise was now under different owners and would not honor the quote as I had (on their paper). They instead gave me a new quote for slightly different solution.

The new solution was to line the pipe from the PVC work (below) in our basement to the city main for $6500. This is what I was told would be done. On the sheet, the tech wrote 55 feet of perma line pipe as well as “lining from PVC to city main”. He did some number work to get this figure. After installing the new “permaline pipe” I come to find the length of pipe did not meet the contract, however, it was 55 feet of perma line (stated). The new pipe stopped 8 feet short of the PVC pipe. The closing tech informed me of shrinking factors, can’t overestimate, what have you.. All I know is I was told it would cover the entire pipe, and it didn’t come close. 8 feet short. 8 feet of our cast iron under the house is not covered. The tech and I debated for awhile, and it is true I was getting a good deal for the pipe they did install however they did not fulfill my request and cover the entire line, nor were they willing to correct the issue.. Because 55 feet was listed in the contract (but they derived that?) He gave me a warranty on the pipe that was not covered with permaline for 5 years.

I signed their papers and paid the amount due after some consideration. I do not want to get caught up in a court case, nor do I wish to make enemies when overall they have been good to me and have decent employees. God will sort it all out in the end.

PS: They charged me for “jetting the line” (which I've seen them do before) and NEVER JETTED THE LINE. I watched the whole time. 

PART 1:
Mr. Rooter quoted me $3100 to fix a hole in the sewer line under our foundation. In addition, they not only fixed the hole, they replaced more than 6' of cast iron piping and gave us a brand new floor drain! In short, they did significantly more work for significantly less money. With the camera they were able to detect and inform me of another job (done before we bought the house) that Roto-Rooter didn't even mention! And the issues developing around the poor quality of that (not Mr. Rooter or Roto-Rooter) work (new house to us). They provided a quote to fix these other issues. 

PROS: hard-working, they TRY to put the customer before the green, they TRY to do a good job the right way. Workers are extremely polite, courteous and conversational. All work hard and are smart enough to know when they need advice. 

CONS: timeliness is horrible. They do not keep you updated on the status of work. The latest job was stated they would finish TUESDAY and they didn’t finish until FRIDAY. This is consistent. Words are not worth much to them. There seems to be a lack of communication throughout the company. Training of servicemen could be improved. The jobs took longer than expected. Jobs that Could be done in 1 day  turn into a 3 or 4 day jobs due to lack of communication mostly. Communication within company as well as with the customer is poor. 

If timeliness, contract fulfillment  and convenience is your priority, you may desire to choose another company. But if price, and quality servicemen are your priority, Mr. Rooter might be for you.

 7 years ago (30-01-2018)

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Mr. Rooter Plumbing of Dayton

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