New Balance Richmond

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Address: 11341 W Broad St #171, Glen Allen, VA 23060, USA

Phone: (804) 955-4801

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State: Virginia

Zip Code: 23060

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Reviews

Good selection here. Prompt and friendly service. I had done my research ahead of time and knew what I wanted. I'd say they were knowledgeable but they basically stepped aside and let me buy what I wanted. Honestly, I would have liked to have felt more validated that I was making the right purchase, since I wasn't entirely sure if I was buying the right thing for me.

 8 years ago (28-05-2017)

Not good customer service. 
I know retail and I know customer service   What these guys did today was no where close. I walked in and was not greeted. All I heard was one of the two guys giving a lady grief about returning a pair of shoes. My most disliked phrase in retail is "the policy is" such and such. I wanted to spend money but no one asked me if I needed any help until I walked out the door. That is not a good thing to do. 
I wear NB and I love the shoes. I just won't buy them here. 

 8 years ago (08-10-2016)

Very Helpful staff! I got some black New Balance shoes that I can walk in and where to work and I am super happy! Thank You so much for all your help!

 8 years ago (02-12-2016)

I love this place. Most comfortable shoes 

 8 years ago (13-03-2017)

Walked in, got helped quickly, and walked out in my new shoes less than 10 minutes later.

 8 years ago (26-04-2017)

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