New Steel Roofers

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"We understand the desire to protect your investment, whether that be your home, cottage, or commercial property. We offer a wide variety of metal roofing products, including painted and stone-coated steel shingles, that will fit every budget. Our team is knowledgeable and happy to answer all your questions and educate you about the different metal roofing options that are available in the market today. We want to ensure you have all the information you need so you can make the best choice for you and your family.You can also contact us at [email protected]"

Address: 90 Gertrude St, Hamilton, ON L8L 4C2, Canada

Phone: (905) 543-1623

Website

State: Ontario

Zip Code: L8L 4C2

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

I have been looking for a long time for a company that installs metal roofs.  It took me about 2 years to do the research and to interview about 20 plus different metal roof companies.  None, of them checked all the boxes.  After spending months on the internet doing research I have found New Steel Roofers.  I had a lot of request and they were able to accommodate them all.  They spent about 1 week carefully screwing not nailing every single piece very carefully.  They workmanship is beyond magnificent.  The attention to detail is unbelievable.  Also I have been testing the metal stone coated shingles in my home lab and they are made to the highest standards.  They withstood, exposure to acids, high temperatures, high corrosive fluids.  Also, they way they are installed, it's impossible for them to leak because of all the coating they put underneath during installation.  The biggest selling point for me was the ability for me to walk on them.  I often get up there to clean my gutters and skylights. They provide a lot more grip than regular paper shingles. I can walk on them without any problems at all, the slope is 8/12, which is quite steep.  The warranty is unbeatable, they will outlive anyone!!! Thank you New Steel Roofers so much for everything!!!!

I hired NSR to install a steel roof on my house in March 2020. I was on the fence between 2 & 3 stars. Bottom line: I would NOT do business with them again hence 2 stars. I decided on long steel panels with unexposed fasteners because of the low pitch of my roof. However, this was misleading as several dozen exposed fasteners were used along the edges of my roof and at some joints. I also expected single long steel panels from the edge of my roof to the peak. However, two panels were required, one overlapping the other, joined with fasteners and sealant along the middle of the roof. There are rubber washers underneath all these fasteners to prevent leaks. The fasteners were overtorqued so that the rubber squeezed out, exposing them to sunlight, which will reduce their lifespan spot for leaking & corrosion. I also have been hearing "popping" noises throughout the day. I suspect  temperature changes cause the steel panels to expand and contract. Since the panels are fixed onto the roof, they are not allowed to move and rub up against each other or the fasteners. Since I have vaulted ceilings and no attic, the sound transmits into my house. Also,  caulking and gaskets used to seal the panels to the roof vents have started to separate/tear. NSR have yet to come in to do a service call. The sad thing is that a simple Internet search show solutions for thermal expansion, unexposed fasteners, installing long steel panels, and the importance of properly torquing the fasteners. NSR was very friendly and communicative - until they received final payment. I do not expect for them to honour any warranties.

I was looking for a company to replace my shingles after the 2018 wind storms. Luckily I came across a video by famous Toronto interior designer Glen Peloso describing the process of installing a metal shingles on his own house.  The metal shingles were designed and installed by a company called New Steel Roofers. So I called them up.  Chris, the salesperson was knowledgeable about metal roofing products and advised on the benefits of the hidden fasteners used by their painted slate Metstar shingle. No exposed fasteners = a more durable, water tight installation. The metal shingles are installed over the existing asphalt, which is first wrapped with a water-tight membrane. Ridge venting was also added to the roof to improve the overall ventilation.  The installation was done over the winter in 2018 by an expert crew.  Max did a great job co-ordinating the installation.  I've had no more shingles falling off the roof since then!  Thanks Max and Bruce!

After endless online researching about steel roofing and companies my husband and l contacted New Steel Roofers and were very impressed right from the start. The whole team were very informative, answering all our questions and the workers were all amazing, considering the weather conditions they had to work in which was in February 2017.  This is definitely a company who take pride in their work.   There were 2 issues that we had in the end and they were corrected ASAP. New Steel Roofers listen and take everything very seriously. Thank you.

This company will take your money and not stand behind their work and refuse to honour their warranty. Save yourself grief and money and go somewhere else. We have experienced the same lack of professionalism that the other reveiewers have. We did an extensive reno and addition and hired New Steel Roofers to install a new roof about 3 years ago. We had water leaking in the house and tracked it to an attic where we found a large icicle melting and leaves and debris and multiple light points penetrating the attic - not just from the vents. Per the warranty we reported it immediately and sent photos. We spent the following 3 months chasing them down trying to get them to honour their warranty. The only time they responded was when I  reported them to the Consumer Protection Agency. We got a hold of one of the owners who was rude, aggressive and insulting when we finally managed to explain the problem and that we needed them to honour the warranty. He went as far as suggesting we call someone else to fix the issue and complained that the company was undergoing some ownership issues.  Finally they stopped replying at all - but actually called me once when I put in a request from a different phone number for an estimate on a new roof. From that point on it was complete silence. How they are still allowed to operate and take new business is beyond me. They are unreliable and unscrupulous and are a stain on the roofing profession.

I hired this company to install a metal roof on my house and I now regret the decision.  First, the installation was not done properly because there is no attic venting.  I am now forced to hire a different roofing company to install venting.  Second, there is a small leak which needs repair.  Third, this company is totally unresponsive.  I have left numerous telephone messages on their voicemail, and emailed them, but no one has got back to me.  That is why I am now being forced to hire a different roofing company to fix the problems.  As far as I am concerned the warranty is useless.  Once this company has your money no one will return your calls.  Stay away.  My experience was not a happy one.

Won't Honor Warranty, Roof Leaks I am incredibly disappointed with this company. You would think after paying $14,000 for a new steel roof, it wouldn't leak. Water started coming in causing damage to our ceiling, but when I contacted them I received the run around, either not being contacted back or telling me to be patient this started six weeks ago. No one even came to look at the issue, despite the 15 year workmanship warranty. I've opened a case with the Better Business Bureau and will be following up to ensure they pay for all of the damage this leak as caused.

We were pleased with the new steel roof and had them do another building. I left messages 5 times regarding a leak and no one returned my calls except for the one where I asked for an estimate on a new roof using a different name and phone number. I did have more work for them but I expect common decency.NegativeResponsivenessServicesRoof installation

My husband and I have used New Steel Roofers for two different rental properties in the last 2 years and the finished product looks excellent.  The installation process was quick and efficient and we were very pleased with the final clean up as well.  Max is very polite and was always prepared to answer any questions or concerns during the projects.  We look forward to replacing the existing roof on our home and will definitely call Max at New Steel Roofers!

After getting quotes and looking at the materials offered by other roofing companies, we made the decision to go with New Steel Roofers.  The installers were professional and they responded to questions immediately.  We noticed a small issue following the install and they returned within 24 hours of us calling to correct the issue.  Three years later and we could not be happier with the roof.  Despite some hesitation about noise, the stone coated steel roof is quieter than our previous normal shingled roof and looks great, most do not even know it is steel until they take a closer look!  Great customer service by all who we spoke too from the office to the installers.

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