Norman Frede Chevrolet

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About

Welcome to Norman Frede Chevrolet. Come visit us at http://www.fredechevrolet.com/ or call (281) 486-2200.

Address: 16801 Feather Craft Ln, Houston, TX 77058, USA

Phone: (281) 486-2200

Website

State: Texas

Zip Code: 77058

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Reviews

Norman Frede and GM seriously disappointed me this time and I truly believe I am done with GM. I bought my wife’s 2013 Chevrolet Malibu brand new. The vehicle had 47K miles on it two weeks ago and the engine blew. A piston broke and damaged the inside, causing the dealership to put a new engine in it. Now, GM offers a 5 year, 100K mile warranty (when I bought this vehicle). Keep in mind, this vehicle has 47K miles on it. The warranty, expired October 1, 2017 and this occurred middle of December 2017. GM and Norman Frede have stated that I am responsible for $3,700.00 as the new engine runs $8,700! Does this sound reasonable at all? To top it off on this dealership, I have 3 other dealerships offering me $11,000.00 - $11,500.00 for the vehicle, with the repairs completed. Norman Frede only wants to offer $9,000.00. To say I am pissed off, frustrated and completely shocked is an understatement. I won’t be recommending anyone to this dealership and would urge you to call someone else! 

Now, although Eddie Cox, the service manager seemed to be a good guy to start, every other time I went by he seemed to be too busy or “away” and not available to talk. Trevor, the service advisor helping me was thorough, communicated well and respectful. I would recommend him, but not the sales side or Eddie Cox. 

If you decide to go here to buy a vehicle, be prepared to not get enough for your trade, and also not get a good deal on a vehicle.

Truly disappointed in you Norman Frede and GM.

Edited 1/11/17 In regards to the “owners” response below:

To touch in the cost, no. You or GM did nothing to “lower my cost significantly”. You being a dealership, the 4 cylinder engine somehow costs $8,700.00! Please tell me how you get that number? I priced an engine at 2 other places while it was in your shop and was quoted $3,100.00 with a 1 year warranty, $3,300.00 with a 2 year warranty and then $3,150.00 with a 1 year warranty. These 3 quotes came from 2 places, both offering rebuilt engines just like the one you put in my vehicle.

So, stating you “lowered my cost” inaccurate.

To the trade in value. You are wrong. Again. After the vehicle was completed, and driven, you still quoted me $2,500.00 less than all 3 other dealerships.

Since picking it up from you, I have had it checked again and still, being offered over $11,000.00! 

So again, stating it was only due to not being driven yet was again, inaccurate.

I have spoke to multiple attorneys about this since picking it up and although I could fight it, it is not worth my time, effort and stress as I was informed this is a normal thing from GM!

So, with that said my frustration and shock is still there! 

I’ll be sending any referrals elsewhere!

 9 years ago (11-01-2018)

Extremely professional customer service. Nathan was an excellent sales person who promptly showed me the car I was interested in. He pulled all information he could find on the car (car fax, manufacturer warranty, etc). I never felt like I was dealing with a shady car sales person like you get at other dealerships. When I told Nathan I was also planning to test drive a different car at a different dealership he promptly pulled this cars carfax and warranty information so that I could make an informed decision. He was was extremely polite and professional. I would recommend this dealership for a stress free car buying experience.

 9 years ago (20-11-2017)

What an awesome experience! The pre owned department made buying a car an easy experience. Nathan was extremely helpful and knowledgeable! He even came in on his day off to deliver the car. The finance department did a great job and worked with us. Could not have asked for a better time. So thankful to find this hidden treasure!!

 9 years ago (13-12-2017)

I had an issue requiring my vehicle to be towed for service, and as soon as I called the service center, I was assigned a Service Rep (James Young) who took care of me every step of the way.  The service I received was top shelf/first rate, and I actually paid about $50.00 LESS than the price I was quoted for the repair.  This is an extremely busy dealership service center, and although I didn't purchase my truck from them, they still treated me as if I was the only customer they had.  I highly recommend Frede Chevrolet and everyone in their service department.

 9 years ago (22-11-2017)

I will NOT go back to Norman Freddy for any service work. A simple Oil change was documented in their system for another truck and not mine. Even after explaining to the service writer that it wasn't my truck on the receipt, he said that there would not be any problems. He explained that he would have to print another ticket which he really didn't want to do. I paid $ 52.53 which should have only been $ 10.00. What concerned me was that i have their document receipt  with someone else's personal information on it.

 9 years ago (02-11-2017)

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