Pacific Car Care‎

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Address: 8350 SW Barbur Blvd, Portland, OR 97219, USA

Phone: (503) 293-7200

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State: Oregon

Zip Code: 97219

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Reviews

December 2016. This place took nearly an hour and a half to complete a simple oil change, refused to honor their own coupon AND failed to do the "Free inspection" as advertised. 

I expected to see a surcharge for the synthetic oil but got much worse. Basically, I was charged 3x the initial quote for bare bones, slow work. I've never paid that much for a simple oil change. Ever. And I've never been to a car care place that doesn't perform an inspection or even top off the fluids on a customer's vehicle! Total disappointment. I'm stunned.

The details: The official website listed a coupon for "Oil change and free inspection: $19.99" with a button that said "redeem now." I clicked this button and filled in the form, then clicked submit. They got back to me via email, confirming the time, but less than a week later, when I showed up day of, they told me the time was no good because their mechanic wasn't even on shift at that time. 
The employees themselves were nice as rice but the work they performed was stunningly bare bones. I left with no clue on the health of my engine oil, coolant, tire pressure, tire longevity. Nothing. A shame since I was hoping to make this my go to place for any future work on my car, but the fact is I've received better service even from the mainstream places everyone tells you to avoid. Just... Bizarre.

PS. Blew a tire just a month later. Could've been avoided had they done the inspection they promised! There goes $500

 8 years ago (12-07-2017)

I had an appointment with a shop that I had been going to for years and was given quotes that were too expensive for work, I later was told I did not need. A family member recommended Pacific Car Care. The work that was completed by them was for only what I needed. I appreciated the honesty.

 7 years ago (18-08-2017)

Asked double the price offered at other shops. 100$ diagnostic standard and not deducted from total price. Not sure if thid is the standard in Portland but be aware.

 7 years ago (17-11-2017)

Pacific Car Care are always friendly and helpful at the customer service desk and on the phone.
They are really great at doing a great job working on my car and they always give me an estimate as to how long it will take and they are usually spot on or a bit earlier than stated.
I highly recommend Pacific Car Care for your car needs.

 8 years ago (26-07-2017)

We have been taking our family cars to Pacific Car Care for over 20 years. They take appts for service, but have also taken our cars in a "wild what are we going to do" call and slipped them into the schedule. The entire staff are very friendly and knowledgeable.

 7 years ago (11-09-2017)

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Reviews, get directions and contact details for Pacific Car Care‎

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