Papa Murphy's Take 'N' Bake Pizza

This location has a very rude employee who is a huge blemish on the chain. One of the worst experiences of "customer service" I have ever experienced. The company has not responded to my concerns so don't expect things to change. I would suggest patronizing a better location, if you don't like being ignored and treated terribly.
1 7 years ago (10-10-2017)

I never care to write reviews. But I have never felt this disrespected. I had the worst experience I've ever had at this papa murphys. As soon as I walked through the door, Shanelle was in a bad mood. She thought we were different customers. I had ordered two pizzas over the phone because I couldn't get the coupon to work online. When i asked if we could get separate my order into two orders so that we could get the coupon off both pizzas, she continued to get snappy with me. She asked to see the coupon, so I proceeded to pull out my pbone to show her the coupon. As i was pulling at my phone, she condescendingly asked me for the coupon again. As i was holding onto my phone. I am 27 years old. I was being treated like i was 16, which in any case is still rude. She was treating me as if I was an idiot. After dhe was done cancelling my order and gave me one of my orders. I proceeded to tell her I would still like the other pizza on a different order. She completely ignored me and talked to my partner instead, as if I did not exist. I understand some people have bad days, but this was completely uncalled for. I've never felt so disrespected in my life just for getting pizza. Its the holiday season, we are all looking for a way to save a few dollars here and there. I do not find her rudeness just.
1 7 years ago (18-11-2017)

Walked in and ordered a couple of pizzas on 1/7. Since it was before the Seahawks game, there were a considerable amount of people in line as well as waiting for their order. No big deal. I expected this and gladly waited for the pizza to be prepared while I stood. Once I got the pizza home (I live in Seattle), I immediately preheated my oven for 425 degrees and slid the first pizza in once the oven was ready. I like my pizzas a little on the well done side so I waited till the crust edges were a nice golden brown and the cheese starting to brown itself. Once I took it out is where everything fell apart... I took out the pizza and lifted the bottom to ensure the crust was all the cooked. Once lifted I noticed that the bottom crust was still doughy and white, while the top was golden brown. I put the first pizza back in the oven to cook a little bit more, but was no use for if I left it any longer the top would be burnt. I figured it was a fluke and started cooking the other pizza. Same thing. Top dark brown, bottom white and doughy. At this point I called the store to let them know and inquire about a refund (since I was not going to eat a doughy possibly raw pizza). After I asked to speak with a manager, I was told by her that they do not offer refunds per store policy and that I would have to bring the pizza in and they can remake it. Obviously, this is a ridiculous policy since I live in Seattle and would have to drive 30 minutes to Renton so that I can get a pizza remade and have to gamble that the issue won't reoccur, is putting a lot of the responsibility on the customer. The manager (I believe her name is Lori) stood by the policy which at that point, I said it wasn't worth the time/effort and hung up. I truly like Papa Murphy's pizza and would order it against the suggestions of others, but at this point they have lost a customer simply due to horrible customer service.
1 8 years ago (09-01-2017)

Very reasonable price and great customer service. We love their veggie gourmet, red sauce and sausage.
4 8 years ago (20-02-2017)

One of the girls there is super friendly. I've been here a few times and I'm always happy.
4 8 years ago (18-02-2017)