Payless Car Rental

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Address: T.F. Green Interlink, 700 Jefferson Blvd, Warwick, RI 02886, USA

Phone: (401) 737-5015

Website

State: Rhode Island

City: Warwick

Zip Code: 02886

Opening Hours

Monday: 7:00 AM – 11:00 PM
Tuesday: 7:00 AM – 11:00 PM
Wednesday: 7:00 AM – 11:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM

Update Info

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Reviews

First of all, I wouldn't even give this company 1 star. They have terrible customer service representatives and very poor communication. My rental car broke down on me on the highway (the battery died) when I was on my way back to return the vehicle. I called for Roadside Assistance, the woman I spoke with told me they dispatched a towing company and it would take over an hour for them to get to me. She told me I could leave the car and go with my grandma who came to where I was broken down because I was in the middle of rush hour traffic and it was like 30 degrees out. When I got home, I called to make sure the towing company picked it up and returned it to the airport location; they confirmed and said it was returned to the airport and I didn't have to do anything further.

NOT THE CASE.....the towing company NEVER towed the vehicle and my grandma passed the car on the side of the highway the night after!!!!!!! It has taken them several days to get back to me. I took it upon myself to find where the vehicle was located because they clearly couldn't. The state police ended up towing it!!!!! That Saturday, I received an email stating that my credit card was declined for a charge of over $650.00!!!!! (My bill was only $132.12). They were charging me and still are charging me for the rental car. NO WAY am I paying for there miscommunication and errors. Especially after they told me it was returned to the airport!!!! 

DO NOT USE THIS RENTAL CAR SERVICE.....YOU WILL BE SORRY!!!!

 7 years ago (19-02-2018)

This is probably the worst car rental place out there. I reserved a car for 2 days, and when I picked it up, I specifically asked "what if I need to extend my rental?" The clerk said "just call and extend it, no problem." Well, guess what? There was a problem. I called and asked them to extend it, they said they couldn't because my "contract had already been canceled." What? I have the car! No, it's already been canceled. Ok... so I called Expedia to see if they could figure it out. Payless told them the same thing... my contract was already canceled. What does that even mean? Also, they give no leeway with return times, like EVERY OTHER RENTAL PLACE DOES. Usually places give a 6 hour window! I was 5 minutes late to return (thanks Warwick traffic) and they charged me for an additional 1/2 hour. It wasn't much, but it's the principle of the thing. Don't go here. Spend the extra money and go to Enterprise.

 7 years ago (23-01-2018)

I rented a car in Orlando, FL. Please stop trying to sell me your insurance. The guy at the desk hassled me and my brother in law who also got a rental there and told us our insurance wouldn't cover collision which upon checking with my insurance I found was completely untrue. The rate/gallon of gas was also outrageous as I spent $21 to fill the tank from empty the morning we set out to return the car and was charged $13.xx for the alleged 1.33 gallons we used getting there. The final bit of this subpar experience was that upon cleaning the car to return it, we found a small bag of what appeared to be drugs and a lighter in the door compartment (an area that's very easy to clean).  Thankfully none of the children we had in the car found it and more thankfully we were never pulled over during our time in Orlando, but this made us both feel very uneasy about renting from Payless ever again.  Aside from the woman we returned the car to (who was very pleasant and apologetic about the contraband we discovered in the car), the customer service was horrendous and I must say I don't plan to rent from Payless ever again.

 8 years ago (26-08-2017)

Friendly and affordable! I'll use their services again without a second thought.

 8 years ago (02-07-2017)

i needed to rent a car and i only had my debit card, no credit card. i had a very important trip i needed to make and i needed to see if i was  gonna be approved for a credit check, so i went in so i could have a clerk check since they couldnt do it over the phone. the clerk refused and was very unhelpful. she said she could only check on the day of...idk if that was just her, or company policy but i had a very important trip i had to make but couldnt since i wasnt approved until the day of and i had to cancel my whole trip! WHY is there not a way u can even see if u can rent a car until the day OF when ur ready to go? then last minute they tell u its not possible? also...if i have the money, who cares? why do u need a credit check to rent a car for ONE day? its not like im buying a house!

 8 years ago (21-03-2017)

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Payless Car Rental

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